Bilingual Collections Agent
4 weeks ago
Job Requisition ID: 9999
Position Status: Temporary Full Time
Position Type: Hybrid with mandatory weekly presence
Office Location: Ottawa (ON)
Travel Requirement: Travel not required
Language Designation: Bilingual
Language Skill Levels (Read/Write/Speak): BBB
Salary: Our salaries generally range from $ 59677.93 to $ 74597.41 and are based on qualifications and experience.
About CMHC
At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.
Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.
Join us and be part of a team that's committed to making a real difference and be part of something meaningful.
What’s in it for you
We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s what you get when you’re a contract employee:
3 weeks of accrued vacation. Annual individual performance bonus. Support in your personal and professional growth with training, mentorship and more – because when you thrive, we thrive. An inclusive workplace culture and environment with Employee Resource Groups and more. A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region’s office at a minimum of 4 times a month.About the role
Join our Commercial Solutions team, in the Bilingual Collections Agent position. In this role, you will administer a portfolio of judgment and non-judgment debt owed to CMHC by assessing and processing the settlement of insurance claims resulting from mortgage and non-mortgage defaults related to government programs while minimizing risk to achieve maximum collection on a case-by-case basis and a minimum of client complaints.
This position has a duration of 12 month.
What You’ll do:
What you should have:
Post-secondary education in a related field such as business, accounting, finance, legal, or commerce. A minimum of three years of prior relevant experience in a customer service and/or collections environment. An understanding of the competitive mortgage industry environment and the mortgage insurance business. A strong knowledge of the National Housing Act, Bankruptcy and Insolvency Act as well as the Creditors Relief Act, Estate Administration, and Collection Provincial Legislation. Strong oral and written communication skills including negotiating skills. The ability to exercise empathy, diplomacy and tact with the ability to diffuse emotionally distraught and irate debtors. Strong organizational skills including the ability to multi-task, prioritize, meet deadlines and take initiative. Analytical and problem-solving skills including the application of sound judgment and the ability to escalate. Bilingualism (English / French) It would be great if you also had:
Posting closing date: Note, the competition will remain active until filled.
Our commitment to diversity, equity, and inclusion
We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.
CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.
What happens after you apply
We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. . If you are selected for an interview or testing, please advise us if you require an accommodation.
If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around
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