Bilingual Collections Associate

2 weeks ago


Ottawa, Canada Arctic Glacier Inc Full time

Bilingual Collections Associate (Agent)

Reporting to the Manager of Credit and Collections, this position is responsible for the reconciliation of accounts receivable customer accounts and making customer courtesy calls. Responsibilities include payment reconciliation, credit analysis, collection, and follow-up of customer accounts.


Job Responsibilities:

Analyze invoices, and debit and credit memos. Resolve billing disputes with customers. Make customer collection calls. Reconcile payments to customer accounts. Submit regional customer adjustments to AR. Work closely with the Manager of Credit and Collections regarding payment issues. Additional duties may be assigned.

Candidate Qualifications:

Minimum two (2) years related experience or equivalent combination of education and Accounts Receivable experience is required. Must be proficient in French and English. Past trucking company experience an asset. Working knowledge of Microsoft Great Plains an asset. Proficient with Microsoft Office, including Outlook, Excel, and Word. Excellent verbal and written communication skills. Highly organized and efficient with keen attention to detail. Ability to handle multiple priorities and meet deadlines. Ability to work independently and show initiative. Possess strong analytical skills.

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