Operations Support Coordinator

5 months ago

Milton, Canada DSV Full time

SUMMARY

 
Operations Support Coordinator primary role is to handle all day-to-day operational elements of our customer’s needs. Requires flexibility and adaptability to work extended hours to meet work demands. Requires ability to organize and prioritize activities to complete tasks and assignments with a high degree of independence, in a timely/efficient manner. Ability to perform with a high level of accuracy.
Ensure timely and accurate updates on customer movement of freight and information, while providing exceptional customer service within the Transportation Department. To anticipate, identify and rectify any exceptions and to keep internal stakeholders always informed. Committed to achieving Transportation targets in a timely fashion while focusing on continuous improvement.

KEY DUTIES AND RESPONSIBILITIES

• Works independently to accomplish tasks within scope of job.
• Effectively and efficiently responding to internal stakeholders inquiries; resolving any conflicts or problems that might arise; etc.
• Ensuring all account correspondence maintained up to date, ensuring appropriate electronic copies are uploaded along with milestones. • Work with both Internal and External clients to prepare and present quotes. Maintain quotes in system • Milestones UPDATE in Real time environment.
• Optimize DSV profit margin as much as possible without compromising service.
• Monitor carriers who are unresponsive and inform dispatchers and supervisor of escalated issues
• Update our transportation management system and customer websites of real time load locations
• Identify problems proactively and develop creative and efficient solutions
• Ability to prioritize loads based on importance and delivery date
• Communicate any modifications to Account Manager to update clients 
• Build strong relationships with the carriers assigned through communication and ongoing monitoring of on time performance.
• Complete performance reports for all carrier related issues in a timely manner. Notify potential issues to the appropriate parties.
• Negotiate any additional charges with carriers. Assist to maintain the accuracy of carrier information.
• Ensures that tracking meets established standards but will escalate for resolution as appropriate.
• Communicate any carrier issues that might impact operations.
• Working knowledge of transportation cargo claims, transportation laws and risk management
• Keep the Operations Team and Account Manager updated on significant issues.
• Maintaining the confidentiality of client information. 
• Maintaining the integrity of shared work files on network system shared programs
• Meet KPI standards as per company guidelines.
• Other duties and assignments as required

Quality, Health & Safety:

• Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• Minimum 1-2 years in transportation/logistics/distribution 
• College Diploma / University Degree in Business, Logistics, or International Trade preferable 
• CIFFA certificate, an asset • Dangerous Goods Certification, an asset

Skills and Competencies

• Good command, both verbal and written, English skills.
• Ability to create collaborative engagements and active listening
• Service oriented and able to resolve customer grievances • Strong interpersonal skills, building professional relationships internally and externally • Strong problem-solving skills and analytical skills 
• Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
• Both a team builder and a team-player 
• Excellent organizational and time management skills
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• English is the principal language for this position, additional languages may be required in other locations.
• Ability to communicate effectively in a diverse multicultural environment.
• Microsoft Office suite • Working knowledge of transportation management software i.e., Load Link, PC Miler, etc., would be an asset.

Physical Demands
• Prolonged periods sitting and standing at a desk and working on a computer
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day – from the small family-run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. Approximately 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

Visit and follow us on , and .

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