Operations Coordinator

6 months ago

Milton, Canada ComForCare Full time
Benefits: Bonus based on performance Flexible schedule Opportunity for advancement POSITION DESCRIPTION: 

The Operations Coordinator is responsible for maintaining the schedule for all clients and caregivers. This person is responsible for tracking, changing and refilling all vacation requests, call-offs, request for changes by the client, etc. and ensuring the database has been updated. This person will also maintain an ongoing recruiting effort to ensure that there are adequate numbers of caregivers for continued growth within the agency. 

QUALIFICATIONS:1. Compliance with ComForCare bonding criteria
2. Eighteen years of age or older, with Canadian citizenship and/or equivalent employment eligibility authorization
3. Demonstrated ability to effectively communicate and interact with clients, caregivers, office team members.
4. High school diploma - Associate or Bachelor's degree recommended
5. Experience in administrative capacities, with experience relevant to scheduling, customer service and computer operation is an asset. Extensive experience in the home care field considered in lieu of other experience.
6. Ability to perform multiple tasks under strict deadlines

ROUTINE DUTIES:1. Maintain a consistent schedule for clients:
a. Handle emergency call-offs
b. Fill open shifts
c. Accommodate client/family requests
d. Accommodate caregiver schedules
e. Update caregivers with new client information
2. Brief caregivers on cases 
3. Answer phones with a friendly attitude, check e-mail and phone messages on a routine basis.
4. Manage intake calls:
a. Take incoming intake calls.
b. Mail/email callers additional information.
c. Manage intake calls utilizing Intake software.
d. Perform follow-up calls.
e. Set up sofa visit or nurse assessment.5. Manage overtime limit
6. On call duties maybe assigned.
7. Manage the company online operations management system:
a. Maintain schedule.
b. Enter notes in the system regarding updates on clients and caregivers.
8. Caregiver Recruitment
a. Perform interviews virtually, on the phone and in person.
b. Administer appropriate tests using available learning systems.
c. Schedule orientations and invite appropriate applicants.
9. Administrate weekly orientations
a. Ensure at least three new applicants attend orientation each week.
b. Show appropriate videos.
c. Review employee handbook.
d. Answer all questions, ensuring caregivers understand policies and procedures.
e. Assist caregivers in filling out necessary paperwork.
 10. Perform quality assurance calls to clients, caregivers and family members as outlined below. 
 11. Schedule and perform supervisory visits
12. Other duties as assigned.

Initial training will be provided. 
TEMPORARY PART-TIME POSITION 0.5 FTE
Maternity leave replacement until November 2024 approx. with a possibility of further extension. Compensation: $ per hour

Live your best life possible while helping others live theirs.

Our Caregivers are the heart and soul of what we do. For that reason, we put our CaregiversFirst each and every day. 

At ComForCare, it is our CaregiverFirst promise, that our caregivers will be: 

Treated with respect and dignity. Provided exceptional training on a regular and ongoing basis. Are never alone in the field - support is always available. Thoughtfully matched with clients that they are compatible with.

Join our team and be a part of a certified Great Place To Work® Thousands of ComForCare employees were surveyed and the response was overwhelmingly positive, with 90% agreeing that ComForCare is in fact a Great Place To Work®. 


By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.

Equal Opportunity Employer: Disability/Veteran.

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