Student IT Service Desk Technician

2 months ago

Edmonton, Canada Chandos Full time
Job Description

The Student Service Desk Technician is responsible for ensuring proper information technology operation so that end users can accomplish business tasks. Problem resolution will involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

"Chandos doesn't treat you as a student, but as a future full-time employee and they create opportunities [for you] to learn," says former U of A co-op student, Patrick Robitaille. Read more about his experience here."

Responsibilities:

  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Escalate incidents with accurate documentation to suitable technician, when required.
  • Use remote tools and diagnostic utilities to aid in troubleshooting.
  • Test fixes to ensure an incident has been adequately resolved.
  • Alert management to emerging trends in incidents.

Qualifications

 

Qualifications:

  • Knowledge of basic PC computer hardware.
  • Experience with MS-Windows 10 desktop and server operating systems.


Additional Information

Chandos is an equal opportunity employer and we are committed to a diverse, equitable, and inclusive culture and this includes our recruitment and hiring process. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

We recognize that our differences are our greatest strengths. We uncover talent. We nurture talent. And then we give people the tools they need to use their talent to create a positive impact.

  • We are 100% employee owned. Every person who works for Chandos can become an owner. There is only one class of units at Chandos, because we believe everyone should be treated equal. We talk about being an entrepreneurial-minded organization and you can be sure we mean it
  • Competitive wages
  • Well rounded employer paid benefits program including health, dental, vision care and employee assistance program
  • RRSP matching program to aid and prepare employees for long-term financial security
  • Educational assistance for employees who wish to pursue job-performance enhancing education
  • Recognition and annual salary reviews program
  • Leadership conferences that allow employees to connect and collaborate
  • Regular company-wide engagement opportunities

Chandos only accepts applications through our portal from individuals. All resumes and applications submitted by an agency or consulting firm will be disqualified from our recruitment process. 

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