Guest Services Representative

Found in: Talent CA C2 - 2 weeks ago

Calgary, Canada JLL Full time

JLL supports the Whole You, personally and professionally.


Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL is seeking a Guest Services Representative who must ensure every customer interaction is carried out in a professional, courteous and efficient manner. Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience."

WHAT YOU’LL BE DOING

Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations and promotional activities

Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service

Interact with shoppers and retailers in a courteous and efficient manner;

Promote and sell shopping centre gift cards

Answer phone calls

Develop and maintain strong relationships with retailers and educate them about the centre's services

Assist guests by providing directions/information, answering questions, and performing other centre specific services

Maintain store knowledge about the different products, services, promotions and special events to be able to offer gift or store suggestions based on the shopper's needs

Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan

Participates in special projects and assumes other duties and responsibilities as assigned

Support the supervisor in certain administrative tasks (schedules, gift cards, etc)

Maintain and update the display of travel brochures

Update contacts and inventories for tourist brochures

WHAT WE’RE LOOKING FOR

High school education

Strong written and oral communication skills (both in French and English), multilingual skills, a plus

Computer skills

Positive attitude and a strong desire to provide excellent customer service

Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel

Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism

Conflict resolution/management skills

Must be friendly, approachable, proactive and solution focused

Flexible and able to work weekends, nights and holidays and for replacements

WHAT’S IN IT FOR YOU

Join an industry leader and shape the future of commercial real estate 

Deep investment in cutting-edge technology to power your work 

Comprehensive and competitive benefits plan 

A supportive, caring and diverse work environment designed for your growth and well-being

Location:

On-site –Calgary, AB

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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