Guest Services Representative

3 weeks ago

Calgary, Canada Indigo Park Canada Inc Full time

Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities. Active in 11 countries and with more than 2,000 employees in Canada, we are present in airports, hospitals, hotels, clinics, school boards and more Indigo believes that its strength lies primarily with its employees and is committed to sharing its success and promoting team spirit with them.

Indigo Park is looking for an analytical problem solver with strong organizational and professional customer service skills who communicates effectively for our Calgary office. As a detailed oriented and accuracy-driven Guest Services Representative, you will respond to customer inquiries ensuring customers receive timely resolution and accurate information.

**Why Join Indigo?**
- Growth in a dynamic and supportive team
- Employee Referral Bonuses
- Sites easily accessible by public transit

**What Would You Be Doing?**
- Manage inbound and outbound calls in a timely manner
- Resolve customer complaints and appeals regarding violation notices
- Assist with company inquires for walk in customers, and reports any issues to department Managers
- Maintain accurate and updated file notes for ongoing history and referencing.
- Accepts payment by POS for parking notices, monthly parking invoices and transient parking
- Provide administrative support, basic filing, data entry, and other clerical duties

**What Are We Looking For?**
- 1 year of experience in a similar customer service position
- Strong customer service and people skills, with ability to resolve conflicts
- Ability to maintain company and customer confidentiality
- Ability to analyze, interpret, and negotiate with parking customers while offering appropriate resolutions
- Ability to interpret and implement company policies and procedures
- Proficiency in Microsoft Office, including Word and Outlook
- Ability to prioritize and multi-task in a fast-paced environment
- Ability to meet deadlines
- Excellent communication skills, both written and verbal

**What Will Set You Apart?**
- Accounting and billing experience an asset
- Open to change and willing to learn new skills in a constantly growing environment
- Positive attitude and demeanor
- Indigo Park has adjusted its recruitment process to reflect the current climate we live in due to COVID-19. Therefore, we have transitioned to prioritizing virtual interviews._
- We will continue to take every necessary precaution to ensure the well-being of everyone during our recruitment process._
- The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes process._

**Job Type**: Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Call Center: 1 year (preferred)

Work Location: One location

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