Vice President, Client Services

4 months ago

Edmonton, Canada Odgers Berndtson Full time

Consistently recognized as an employer of choice and employing a diverse workforce of over 2200 individuals, Workers’ Compensation Board – Alberta (WCB) is a statutory corporation operating under the Alberta Workers’ Compensation Act. Dedicated to safeguarding the interests of two million workers and over 170,000 employers throughout the province, and managing an Accident Fund totalling $13 billion, WCB plays a pivotal role in ensuring that injured workers receive fair and timely benefits and services. Simultaneously, WCB supports employers by providing stable insurance rates and implementing pricing programs that promote workplace safety and effective disability management strategies.

Responsibilities

Support the achievement of the organization’s mission, vision and values and participate as a member of the Strategic Management Council (SMC). Collaborate with other members of the executive team, Board of Directors, board committees and external service providers and partners. Define a clear, innovative vision to the operation of claims management and the provision of high-quality decision making while ensuring compliance under the Workers’ Compensation Act. Provide inspirational leadership and clear direction to ensure efficient and quality processing and delivery of claims management, exceptional claims management training, and quality assurance. Develop unique and innovative solutions to complex and often sensitive administrative, operations or policy issues that may have a major impact on clients. Accountable for key performance results as articulated in the corporate objectives. Review operational initiatives and resource requirements to ensure the WCB team and our clients are successful. Oversee the first level of review for both claim and premium-related issues through the DRDRB. Contribute to the development and implementation of the strategic five-year business plan and the development of annual corporate objectives. Co-manage an overall budget of approximately $110 million and share responsibility for over two million workers covered in Alberta.

The Individual

Reporting to the President & Chief Executive Officer, the VP Claims & Disability Management will be – first and foremost – an inspiring leader who will ensure effective delivery of claims management, represent the organization externally, build relationships with key community partners, and support the organization’s mission, vison, and values as a part of the Strategic Management Council.

The VP will have senior management experience in a sufficiently complex organization and will possess proven leadership skills that reflect a philosophy that is well communicated, widely supported, consistently applied, and effectively implemented. A strong business acumen together with advanced planning, organizing, and negotiating skills, ideally but not necessarily in the insurance industry, will be critical to the success of this role. Further, the individual will be results oriented, capable of successfully initiating and implementing change, have proven problem solving and decision-making skills, as well as the ability to understand and relate to complex, multi-faceted issues.

To fill this position, WCB – Alberta has partnered with leadership advisory firm Odgers Berndtson. Applications are encouraged prior to August 9th.

We thank all those who express an interest, however only those chosen for further development will be contacted.

Diversity, Equity and Inclusion

WCB is an equal opportunity employer. In accordance with the Accessible Canada Act, 2019 and all applicable provincial accessibility standards, upon request, accommodation will be provided by both Odgers Berndtson and WCB throughout the recruitment, selection and/or assessment process to applicants with disabilities.

Odgers Berndtson is deeply committed to diversity, equity and inclusion in all the work that we do. As part of our efforts to better understand our ability to reach as broad a pool of candidates as possible for our searches, our DEI team would like to encourage you to take a moment and access our

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