Bilingual Client Service Specialist

2 weeks ago


Greater Sudbury, Canada Gallagher Full time
About Us:

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

 

We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview:

Poised for aggressive growth, there has never been a better time to be part of the Gallagher team.  There is a difference at Gallagher. That difference is our people, who are fueled by teamwork, responsiveness and doing the right thing simply because it is the right thing.  For talented individuals driven to excel, Arthur J. Gallagher & Co. is an exciting opportunity to launch or further develop a career that is personally and financially rewarding.  We believe that you, too, can make a difference here and contribute to our future.

Responsibilities:
  • Build and maintain excellent rapport with our clients and insurance providers
  • Assist clients with their day to day servicing needs which can include escalated claim inquiries from plan administrators and owners (life, disability, critical illness, health, dental, travel, etc.)
  • Follow up with insurance providers for timely completion of service requests
  • Provide relevant industry information to clients and prepare employer and employee communication memos
  • Maintain client information (CRM, client files)
  • Research and participate in webinars to build and maintain group benefit knowledge
  • Engage other team members including the Benefits Consultant as complex client situations arise
  • Answer telephone inquiries and respond promptly and professionally to email
  • Exercise the utmost confidentiality in receiving information from clients
  • Collaborate with client service colleagues throughout our branch to continuously improve our client service deliverables
  • Complete ad hoc projects and duties as required
Qualifications:
  • Post-secondary graduate from an accredited college or university degree or a minimum of 1 year of relevant experience.
  • Excellent verbal and written communication skills
  • Strong customer service and interpersonal skills
  • Well-developed problem solving skills
  • Detail oriented
  • Ability to work in a fast paced professional environment
  • Proficiency in Microsoft Office Tools
  • Familiarity with CRM systems and best practices (not required but an asset)
  • Written and verbal bilingualism (English/French) considered a strongly regarded asset
  • GBA or CEBS certification considered an asset

#LI-Hybrid



  • Greater Sudbury, Canada Gallagher Full time

    Overview Poised for aggressive growth, there has never been a better time to be part of the Gallagher team. There is a difference at Gallagher. That difference is our people, who are fueled by teamwork, responsiveness and doing the right thing simply because it is the right thing. For talented individuals driven to excel, Arthur J. Gallagher & Co. is an...


  • Greater Sudbury, Canada Service Canada Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months **Computer and technology knowledge**: - MS Excel - MS Outlook - MS Word - MS Windows **Security and safety**: - Enhanced reliability security clearance **Work conditions and physical capabilities**: - Fast-paced environment - Work under pressure - Attention to...


  • Greater Sudbury, Canada Global Payments (Beamery) Full time

    **Description**: TSYS, a Global Payments’ company, is looking for a Lead Fraud Specialist for a fully remote position. The training will start on August 28th. In this role, you will handle inbound telephone inquiries from cardholders who are calling to report fraudulent activity, initiate a non-fraud dispute for a particular transaction, are calling for...


  • Greater Sudbury, Canada Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....


  • Greater Sudbury, Canada Larry's Service Centre Full time

    Inventory Control Specialist **Responsibilities**: - Manage and maintain accurate inventory records using inventory management software - Conduct regular physical inventory counts and reconcile any discrepancies - Monitor inventory levels and initiate purchase orders to replenish stock as needed - Coordinate with suppliers and vendors to ensure timely...


  • Greater Sudbury, Canada Gallagher Benefit Services Full time

    Poised for aggressive growth, there has never been a better time to be part of the Gallagher team. There is a difference at Gallagher. That difference is our people, who are fueled by teamwork, responsiveness and doing the right thing simply because it is the right thing. For talented individuals driven to excel, Arthur J. Gallagher & Co. is an exciting...


  • Greater Sudbury, Canada Machine Optimization Engineering Full time

    **Job title**: Junior Automation Specialist **About Us**: Machine Optimization Engineering (MOE) is an industrial automation systems integrator. We work with manufacturing facilities in industrial sectors to automate, optimize, and digitize their systems. MOE primarily targets but is not limited to the forestry and mining industries. MOE is a licensed...


  • Greater Sudbury, Canada Health Sciences North Full time

    **Health Informatics Support Specialist**: Competition # 3465 Job Title Health Informatics Support Specialist Department Clinical Informatics & Applications Status Permanent Work Type Full-time Affiliation Non Union Shift Assignment Days Bilingualism Required No Police Check Requirement Vulnerable Sector Check Site Sudbury Outpatient...


  • Greater Sudbury, Canada Health Sciences North Full time

    **Corporate Safety Specialist**: Competition # 2712 Job Title Corporate Safety Specialist Department Occupational Health, Safety and Wellness Status Permanent Work Type Full-time Affiliation Management Shift Assignment As assigned Bilingualism Required No Police Check Requirement N/A Site RLHC- Management Salary Information $90,129.00 to...


  • Greater Sudbury, Canada Health Sciences North Full time

    **Health Informatics Support Specialist**: Competition # 4098 Job Title Health Informatics Support Specialist Department Clinical Informatics & Applications Status Permanent Work Type Full-time Affiliation Non Union Shift Assignment Days Bilingualism Required No Police Check Requirement Vulnerable Sector Check Site Sudbury Outpatient...


  • Greater Sudbury, Canada Investment Planning Counsel Full time

    En tant que spécialiste de l’expérience client, vous serez la personne clé qui harmonise l’ensemble des relations client, vous serez la première voix que les gens entendront lorsqu’ils téléphoneront, et la première personne qu’ils verront lorsqu’ils nous rendront visite. Les principales responsabilités comprennent le service à la...


  • Greater Sudbury, Canada Service Canada Full time

    Education: Secondary (high) school graduation certificate - Experience: Experience an asset **Tasks**: - Arrange and co-ordinate seminars, conferences, etc. - Record and prepare minutes of meetings, seminars and conferences - Determine and establish office procedures and routines - Schedule and confirm appointments - Answer electronic enquiries - Compile...


  • Greater Toronto Area, Canada Hire DigITalent Inc. Full time

    One of Hire Digitalent's clients is looking to hire a Bilingual Helpdesk Specialist. This is an exciting time for the company and this person will be responsible for supporting hardware and software issues for offices in Quebec, Ontario, and Manitoba. Must be fluent in French and English and comfortable working 5 days on site.Job Description:Provide...


  • Greater Toronto Area, Canada Hire DigITalent Inc. Full time

    One of Hire Digitalent's clients is looking to hire a Bilingual Helpdesk Specialist. This is an exciting time for the company and this person will be responsible for supporting hardware and software issues for offices in Quebec, Ontario, and Manitoba. Must be fluent in French and English and comfortable working 5 days on site.Job Description:Provide...


  • Greater Toronto Area, Canada Hire DigITalent Inc. Full time

    One of Hire Digitalent's clients is looking to hire a Bilingual Helpdesk Specialist. This is an exciting time for the company and this person will be responsible for supporting hardware and software issues for offices in Quebec, Ontario, and Manitoba. Must be fluent in French and English and comfortable working 5 days on site. Job Description: Provide...


  • Greater Toronto Area, Canada Hire DigITalent Inc. Full time

    One of Hire Digitalent's clients is looking to hire a Bilingual Helpdesk Specialist. This is an exciting time for the company and this person will be responsible for supporting hardware and software issues for offices in Quebec, Ontario, and Manitoba. Must be fluent in French and English and comfortable working 5 days on site.Job Description:Provide...


  • Greater Sudbury, Canada Foundever Full time

    Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless...


  • Greater Sudbury, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career.. Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. 2 positions Clinic CSSC part time status with full time hours available weekdays 7-3 with...


  • Greater Sudbury, Canada Service Canada Full time

    Education: Secondary (high) school graduation certificate - Experience: Will train - or equivalent experience **Work setting**: - Urban area - Relocation costs not covered by employer - Various locations **Tasks**: **Computer and technology knowledge**: - Database software - MS Excel - MS Outlook - MS PowerPoint - MS Word - MS Windows **Security and...


  • Greater Sudbury, Canada Canon Canada Full time

    **Bilingual Lead Generation Representaive - Remote** - Do you enjoy prospecting? - Does stimulating new business from existing customers excite you? - Are you good at building relationships with new customers and uncovering business needs? - Can you nurture qualified sales leads? As the **Bilingual Lead Generation Representative**, you will be supporting...