Front Desk Agent

Found in: Talent CA C2 - 7 days ago

Whistler, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America’s largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air.

About the role:

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Front Desk Agent.

As a Front Desk Agent, you will welcome and register hotel guests, explain accommodations, and establish payment methods. Checking guests out involves preparing and explaining the bill. Addressing a diverse range of guest requests, you'll accurately assess their needs and add personal recommendations to ensure maximum guest satisfaction.

Hourly wage: $21.50 - $23.00

What you will do:

Welcome and register hotel guests, explaining accommodations and establishing credit/payment methods.

Checks in guests in an efficient and friendly manner, using the guest’s name according to our guest recognition standards.

Assures that guest is assigned the type of room requested and the correct rate is charged.

Issue correct room keys after room inspection and arrange for luggage delivery when the room is ready.

Check out guests, assess satisfaction, collect keys, post charges, and present accurate bills for settlement.

Maintain a balanced bank, handle foreign currency exchange with assigned petty cash, and reconcile transactions at each shift's end.

Handle all guest interactions with high hospitality and professionalism, accommodating special requests.

Resolve guest complaints and assist with inquiries about hotel services, operations, personnel, events, and directions.

Respond accurately and promptly to all guest requests, whether in person or by phone.

Utilize various computer systems for check-ins, check-outs, daily reports, and room management.

Collaborate harmoniously with co-workers, supervisors, and colleagues from other hotel areas.

Answer guest calls and provide appropriate directions in the absence of a Communication Operator.

Follow up on wake-up calls in the absence of an Operator, addressing guest requests.

Review and manage daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems.

Process packages, messages, and mail accurately and promptly, both outgoing and incoming.

Adhere to Brand Standards in every guest interaction and follow hotel procedures consistently.

What you bring:

Completion of secondary school.

A minimum of 1 year of front office or related work experience is preferred.

Previous experience with Opera PMS preferred.

Ability to quickly and positively establish rapport is required.

Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.

Strong command of the English language, both written and oral is required.

Excellent commitment to service and teamwork.

Great attention to detail and the ability to work in a fast-paced environment.

Ability to work in Canada.


What we offer: 

Access to affordable shared staff accommodation.

Employee theme recognition days and events - Employee of the Month, Years of Service celebrations, birthday events, etc.

Complimentary meal per shift in our employee dining room.

Paid time off; vacation days and additional floating holidays per year.

Excellent training and development program.

Discovery Nights at Four Seasons worldwide.

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our Front Desk Agents to be flexible in working mornings, evenings, weekends, overnights and holidays.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it’s like to work for Four Seasons:

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook:

We look forward to receiving your application

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

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