Reservations Agent
4 weeks ago
**Reports to**:Reservations and Revenue Manager
**Position**:Hourly union position
**JOB SUMMARY**
Ensuring an efficient and productive reservation department that offers excellent customer service.
**MAIN DUTIES**:
- Understand all aspects and processing of hotel reservations (creation, changes/modifications, cancellations, etc.)
- Accurate inputting of reservations or changes/modifications to existing reservations
- Entering rooming list as requested by Sales Department
- Ensuring the automatic processing advanced deposits
- Identifying up selling opportunities
- Preparing competitive analysis reports for the Reservations Manager
- Working with the Front Desk to resolve inventory issues such as overselling in a particular room type
- Ensuring the correct minimum length of stay and deposit/cancellation policies are in place
- Cover at the Front Desk for breaks and lunches as needed.
- Ensuring excellent service levels are maintained at all times
**REQUIREMENTS**
- Previous hotel reservation experience is preferred
- Knowledgeable in computer functions (word, excel, internet)
- Attention to detail, with the ability to multi-task
- Must be flexible to work weekends, and evenings.
- Must be fluent in English both verbal and written
- Ability to work in a team, and work with mínimal supervision.
- Must be a responsible and capable individual, with good communication skills
**PERKS**:
- Competitive wages
- Medical benefits available
- Spirit program available
**Salary**: $19.50-$23.00 per hour
**Benefits**:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Work Location: One location
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