Manager On Duty

3 weeks ago


Whistler, Canada Crystal Lodge Full time

The Crystal Lodge are looking for a Manager on Duty to join their Front Desk team starting in April 2024 ready for the busy summer season
This is a great opportunity for experienced Front Desk/ Reservations Agents to make the next step in their career

Some of the duties you will be expected to complete as MOD include, but are not limited to:

- Checking guests in/ out of the hotel whilst also providing assistance with luggage, car valet and a concierge service to provide all guests with an outstanding service that makes their stay with us memorable.
- Take ownership and support team members when handling any customer complaints by providing resolutions that are in line with hotel policies.
- Provide training to new employees regarding procedures and policies across the hotel that ensure they become proficient as soon as possible.
- Complete MOD duties as outlined within the hotels Emergency & Crisis process when necessary.
- Manage any incidents within the hotel and ensure all are handled correctly and documented appropriately.
- Maximize incremental sales though achieving walk-in and up-sell targets.
- Promptly resolve any guest billing issues that may arise.
- Provide information and support the Front Office Manager with any disciplinary matters relating to the Front Office team.
- Support with valet services.

This is a full-time, year-round role and we are looking for someone who shares the hotel's values and can demonstrate them throughout their tasks. It is essential to hold a full, valid BC drivers license.

All MOD's are trained to complete Night Audit duties and there will be times, on occasion, where you will be required to complete Night Auditor shifts to cover vacation and sickness - this is completed on a rotational basis throughout the team, but this will be expected on occasion.
Experience of Front Office budgets, disciplinaries, cash handling, tourism/ hospitality diploma and a second language are an asset.

You must be confident in leading by example and inspiring your team to be highly motivated, positive, committed and provide exceptional customer service to all guests, at all times. You should be passionate about the service you deliver with excellent organizational, leadership, time management, and communication skills.

Here at the Crystal Lodge, we offer the following benefits:

- Credit towards the Spirit Pass program annually
- Extended health benefits
- Length of service awards
- Annual complimentary stays within the hotel, as well as further hotel stay discounts
- Discounts at Beacon Pub & Eatery, Table Nineteen and GolfBC
- Monthly birthday and anniversary celebrations
- Employee only ski and bike storage on site
- Team events throughout the year
- Excellent location in the center of Whistler village for skiing, biking and transit

If this sounds like the next step in your career, we would love to hear from you


  • Light Duty Cleaner

    7 days ago


    Whistler, Canada Carry On Cleaning Ltd. Full time

    Education: No degree, certificate or diploma - Experience: Will train **Work setting**: - Relocation costs covered by employer **Tasks**: - Sweep, mop, wash and polish floors - Dust furniture - Vacuum carpeting, area rugs, draperies and upholstered furniture - Clean, disinfect and polish kitchen and bathroom fixtures and appliances - Clean and disinfect...


  • Whistler, Canada Tandoori Grill on Hill Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Tasks**: - Plan, organize, direct, control and evaluate daily operations - Determine type of services to be offered and implement operational procedures - Negotiate arrangements with suppliers for food and other supplies - Negotiate with clients for...

  • Bar Manager

    4 weeks ago


    Whistler, Canada Il Caminetto Full time

    **Position**:Bar Manager, Il Caminetto **Reports to**:Restaurant Director A storied address in the heart of Whistler's Village, Il Caminetto features an understated, nature-inspired interior design that speaks to the beauty of the spectacular landscape and plays to the authenticity of the location. The regionally focused menu melds local favours to showcase...

  • Bar Manager

    3 weeks ago


    Whistler, Canada Toptable Group Full time

    Position: Bar Manager, Il Caminetto Reports to: Restaurant Director A storied address in the heart of Whistler's Village, Il Caminetto features an understated, nature-inspired interior design that speaks to the beauty of the spectacular landscape and plays to the authenticity of the location. The regionally focused menu melds local favours to...

  • Manager, Operations

    4 weeks ago


    Whistler, Canada TAG Adventure Tours Ltd Full time

    **_Seasonal, Full Time, Salaried Role_** **Summary**: Reporting to the Director of Operations of the Adventure Group, the Operations Manager (OM) is responsible for all aspects of Wedge Rafting’s delivery. The OM is expected to contribute to the leadership team, working with peers and staff to lead the operational delivery aligned to the strategic vision...

  • Assistant Bar Manager

    3 weeks ago


    Whistler, Canada Toptable Group Full time

    Position: Assistant Bar Manager, Araxi Reports to: Restaurant Director, Araxi The culinary cornerstone in the heart of Whistler Village, Araxi enjoys a long held international reputation for excellence in food, wine and hospitality. As an early pioneer of farm to table dining, Culinary Director James Walt’s seasonally focused menus celebrate the...


  • Whistler, Canada Westin Resort and Spa Whistler Full time

    **WESTIN** At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any...

  • Banquets Manager

    4 weeks ago


    Whistler, Canada FAIRMONT Full time

    **Company Description** Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - host mountain resort of the 2010 Winter Olympics. We are Canada’s premier, year-round outdoor adventure destination - just two hours north of downtown Vancouver. Offering ski-in, ski-out...


  • Whistler, Canada Nita Lake Lodge Full time

    _Nita Lake Lodge opened in January 2008 and is a true mountain retreat. We strive to achieve our mission of 'delivering a luxury mountain lifestyle experience and provide unique and memorable moments for our guests who are at the heart of our business'. Set in Whistler Creekside on the shores of Nita Lake, the Lodge offers guests a mountain resort experience...

  • Cook

    2 weeks ago


    Whistler, Canada Tandoori Grill on Hill Inc. Full time

    Education: No degree, certificate or diploma - Experience: 2 years to less than 3 years **Tasks**: - Prepare and cook complete meals or individual dishes and foods - Plan menus, determine size of food portions, estimate food requirements and costs, and monitor and order supplies - Inspect kitchens and food service areas - Train staff in preparation, cooking...

  • cook

    2 weeks ago


    Whistler, Canada Tandoori Grill on Hill Inc. Full time

    Education: No degree, certificate or diplomaExperience: 2 years to less than 3 yearsTasksPrepare and cook complete meals or individual dishes and foodsInspect kitchens and food service areasTrain staff in preparation, cooking and handling of foodOrder supplies and equipmentSupervise kitchen staff and helpersMaintain inventory and records of food, supplies...

  • cook

    2 weeks ago


    Whistler, Canada Tandoori Grill on Hill Inc. Full time

    Education: Expérience: EducationNo degree, certificate or diplomaTasksPrepare and cook complete meals or individual dishes and foodsInspect kitchens and food service areasTrain staff in preparation, cooking and handling of foodOrder supplies and equipmentSupervise kitchen staff and helpersMaintain inventory and records of food, supplies and equipmentClean...


  • Whistler, Canada Howe Sound Women's Center Full time

    **Community Program Manager - Whistler & Pemberton** Temporary Full-time position at 40 hours per week - one-year maternity leave **Howe Sound Women’s Centre Culture Statement**:Operating from an intersectional feminist lens, we provide a safe, person-centered, vital community resource. By centering team well-being with a focus on self-care, compassion,...

  • Maintenance Manager

    4 days ago


    Whistler, British Columbia, Canada Woodfibre Management Ltd Full time

    ProjectThe Woodfibre LNG Project is located approximately 7 km west-southwest of Squamish, British Columbia. It involves the construction and operation of a liquefied natural gas (LNG) export facility on the previous Woodfibre pulp mill site, which would have a storage capacity of 250,000 m3 and would produce approximately 2.1 million tons per year of...

  • store manager

    3 weeks ago


    Whistler, Canada Whistler Personnel Solutions Full time

    Education: Secondary (high) school graduation certificateExperience: 2 years to less than 3 yearsWork settingLeather goods storeTasksManage staff and assign dutiesDevelop and implement marketing strategiesPlan budgets and monitor revenues and expensesDetermine staffing requirementsRecruit, hire and supervise staff and/or volunteersOversee payroll...

  • store manager

    3 weeks ago


    Whistler, Canada Whistler Personnel Solutions Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingLeather goods storeTasksManage staff and assign dutiesDevelop and implement marketing strategiesPlan budgets and monitor revenues and expensesDetermine staffing requirementsRecruit, hire and supervise staff and/or volunteersOversee payroll administrationConduct...


  • Whistler, Canada AWM Alliance Real Estate Group Ltd Full time

    AWM-Alliance Real Estate Group Ltd. is a Real Estate Service Company that has been active in Greater Vancouver and the Interior of British Columbia since 1997. AWM has recently enjoyed a very rapid level of growth over the past few years and has evolved from being a dominant neighbourhood Real Estate firm in Greater Vancouver to becoming one of the most...


  • Whistler, Canada Fairmont Château Whistler Full time

    Company Description Your team and working environment: Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - host mountain resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada’s premier, year-round outdoor...

  • Operations Manager

    2 weeks ago


    Whistler, Canada Whistler Platinum Full time

    Full-Time Year-round Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivalled property management and guests with exceptional accommodation, vacation planning, and personalized concierge services. Our mission is to go above and beyond, making homeownership easy and our...

  • Chief Steward

    4 weeks ago


    Whistler, Canada FAIRMONT Full time

    **Company Description** Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Whistler is Canada’s premier, year-round outdoor adventure destination. Offering ski-in, ski-out convenience and on-site championship golf...