Overnight Front Desk Supervisor

3 weeks ago

Whistler, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America’s largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air.

About the role:

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Overnight Front Desk Supervisor.

As the Overnight Front Desk Supervisor at the Four Seasons Resort Whistler, you would be responsible for managing the activities at the Front Desk during the overnight shift. Directs staff. Ensures communications and follow-up with the day shift on any problems, guest requests or special requirements. supervising the entire hotel during the overnight shift and being familiar with all Front Office, Reservation, Housekeeping, Concierge, Valet Parking and Telephone policies and procedures.

Hourly wage: $24.00 - $25.50 plus $2 per hour overnight shift premium.

What you will do:

Efficiently check guests in and out, ensure correct room assignments and rates, arrange luggage delivery, and issue keys.

Collect feedback, settle bills accurately, and process payments through credit card or cash transactions.

Ensure compliance with financial and credit procedures.

Review paid-outs, rebates, Petty Cash disbursements, and Direct Billings.

Review late arrivals, early departures, and next day's activities.

Coordinate arrivals, departures, and billing requirements, ensuring accuracy.

Block rooms for arrivals and resolve any discrepancies promptly.

Handle guest relocations according to established guidelines.

Resolve customer complaints with the highest level of hospitality and professionalism.

Assist guests with inquiries and special requests, both in-person and over the phone.

Conduct frequent tours of the hotel to oversee operations across all departments.

What you bring:

Previous significant experience in a Front Office position or related position.

Previous supervisory experience preferred.

Opera PMS experience preferred.

Fluent English (written, spoken, reading).

Strong crisis management skills.

Strong supervisory skills.

Strong commitment to service.

Category 5 Driving License (unrestricted Category 4 is an advantage).

Ability to work overnights.

Ability to work in Canada.

What we offer: 

Access to affordable shared staff accommodation.

Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc.

Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs etc.) after probationary period.

Retirement plan with employer contribution after one year of service.

Complimentary meal per shift in our employee dining room.

Paid time off; vacation days and additional floating holidays per year.

Excellent training and development program.

Discovery Nights at Four Seasons worldwide.

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our Overnight Front Desk Supervisor to be flexible in working overnight, weekends, and holidays.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it’s like to work for Four Seasons:

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook:

We look forward to receiving your application

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

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