Sales Manager
4 weeks ago
Sales Manager
Aloft Vaughan Mills is currently recruiting for a Sales Manager The Sales & Administration Coordinator assists both the General Manager and Director of Sales in managing accounts payable on the property, group reservations, meetings, catering and assisting the Front Office as required.
What We Offer
Work with like-minded team members who are passionate about their work and keep things fun, every day Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course) A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now Education Reimbursement for you (and your children Annual Wellness Credit Team Member Referral Program Leadership Development Team Building Events Culture of Recognition Program Hotel Stay DiscountsKey Responsibilities
Input actualized numbers and revenue in Delphi. Other duties as assigned by the General Manager and/or Director of Sales. Meet with and/or call on existing guest accounts for current, future and repeat business needs or opportunities. Prospect for new and upcoming business opportunities in the market. Sell and confirm business as required to meet assigned markets and segments budgeted sales. Keep current on all service offerings, marketing promotions and overall property updates for each hotel. Manage and convert inbound sales inquiries from all channels and pass any new leadsdeveloped through contacts to appropriate team member. Co-ordinate with various internal hotel departments as it relates to booked business to ensure customer satisfaction and hotel profitability. Assist in developing and implementing promotional projects in assigned market areas to increase sales volume and profitability. Attend events, conduct outside sales calls and organize sales missions and blitzes. Conduct hotel tours and showcase hotel products and services. Act as a point of contact for new closed business and in house bookings. Deliver client proposals and contracts. Negotiate pricing and concessions for accounts/functions. Organize and manage client and appreciation events. Achieve revenue targets with a focus on growth and development. Participate in annual business planning, strategic and tactical plans and guide implementation to the property teams. Submit on a monthly basis a sales action plan for the coming month including a brief outline of sales activities and results. Develop up to date knowledge of the facilities, services, rate schedules, and current marketing programs for the hotels. Report on and provide regular updates on key performance indicators. Prepare and submit any new leads developed through client contact that should be followed up by other members of Sales Department and/or other departments at the properties. Work closely with the Sales, Catering, Front Office and Revenue Management teams. Identify and resolve all guest concerns/complaints. Coach and empower team members to do the same. Understand and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions. Ensure department equipment is maintained and operated in a safe manner. Act as a health and safety leader in the property, report all workplace incidents/accidents or near misses, wearing all Personal Protective Equipment required, and participation in fire safety plan. Ensure all COVID-19 Operating Protocols are followed and that the well-being of our guests and team members is always top priority. Liaise with all supporting departments to ensure a seamless experience for our guests, ensuring our vision of passionate people creating exceptional experiences is at the forefront of every interaction. Attend meetings and training as required. While the position reports directly to the General Manager, there is a strong working relationship with the Regional Director, Sales. Assists in managing, tracking, and preparing invoices for accounts payable. Responsible for cash-handling functions for the hotel and reconcile all cash dropped at the front desk. Posts city ledger payments in the property management system, reconcile and bill all city ledger accounts. Performs follow-up billing and credit collection documentation and informs the General Manager of any potential uncollected accounts. Reviews all ledger details: guest, city, and deposit ledgers to validate proper payment and revenue posting. Sets up new accounts in accordance with established credit policy. Assists with departmental monthly audits of inventories / enter final inventory totals into a spreadsheet; Assist with the Front Desk as required during Dept Meetings, including covering shifts when there are vacant Guest Service Agent positions (On request by the General Manager). Assisting with F&B (orders, & Inventories). Assist the General Manager in supporting SHG & HR initiatives and Social Events; Provide assistance for both internal and external customers in the group market. Process all leads in a timely manner. Conduct creative site inspections customized to the needs of the client. Post-meeting room charges in Lightspeed. Prepare invoices for meetings and groups with master billing, process payments, and send invoices to clients. Prepares proposals and contracts as required by the department within a guaranteed 24-hour period.
What we are looking for...
2-3 Years Experience in Hospitality Sales, Hotel Environment an Asset. Marriott Experience an Asset. Experience in Lightspeed an Asset. Education in Hospitality Management or Business-related fields is a definite asset; Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems. Organized, results-orientated, proven time management skills and ability to work under pressure. Effective communication skills, verbal and written, French and English. Strong organizational skills are required. A positive attitude is a must. Must be available to work flexible shifts as required by the operation. Must be legally authorized to work in Canada. Please note that the hotel is unable to assist candidates in obtaining Canadian work authorization.-
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