Director, Collections

4 weeks ago

Toronto, Canada Reliance Home Comfort Full time

Director, Collections

2 Lansing Square, North York, ON M2J 4P8, Canada Req #4459 May 27, 2024

Find Your Limitless with Reliance

By joining Reliance as a Director, Collections , you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us

Reporting to the Chief Financial Officer, the Director of Collections will be responsible for leading and overseeing the Collections/Accounts Receivable team of approximately 5 direct reports and 40 team members in Canada for Reliance Comfort Limited ("Reliance") and in the USA for Reliable Heating & Air ("Reliable"). Your role is critical in ensuring that business collection strategies, plans, and initiatives are developed and executed in compliance with governing regulations, internal policies, and procedures. In addition, it is key that both the insourced and outsourced collections teams operate in an environment that is inclusive, equitable and fosters maximum cash collections.

What will you do?

1. Collections and Recoveries Management

Maximize dollars collected and recoveries of outstanding accounts assigned to internal and outsourced teams Actively oversee and manage cash collection and final recoveries on a daily basis via key metrics at individual collector, team, company levels Own, manage, create and update Collection organizational policies/ procedures Communicate daily, weekly, and monthly results, forecasts, and action plans Develop and implement approved collection strategies, policies, procedures, and internal controls to minimize credit risk and maximize collection efforts Identify root cause customer collection concerns and drive to resolution Build and lead a focused team of analysts to create, analyze business KPIs Recommend and lead changes to improve departmental efficiencies and enhance collection and accounts receivable aged performance Analyze customer risk behaviors and identify opportunities to reduce future exposure

2. Portfolio Risk Management

Develop and implement a "best in class" risk-based debt management approach Constantly review and maintain accounts risk segmentation Analyze opportunities to enhance and optimize results to reduce future exposure Monitor and address customer risk behaviors using customer account attributes etc. Provide insights to Management across the business regarding portfolio risk and potential mitigations

3. Budget and Expense Management

Forecast and monitor departmental budget to meet operational expense goals Manage collection agencies to agreed service level agreements Monitor efforts of outside vendors / resources and analyze forced attrition results Examine possible recovery methods, related costs, and potential recoveries

4. Performance Reporting

Develop and oversee the development and management of effective performance reporting metrics for aged accounts receivable, the collections team and third-party collection service providers Reporting to be daily, weekly, monthly as applicable to ensure a cash collection culture is created and maintained Work with internal and external partners to gather the necessary information for meaningful performance reporting and drive to improvements Recommend changes to contracts, pricing, and service level agreements Ensure delivery of audit reviews to third-party outsourcers and proactively identify ways to improve service levels provided by outsourcers Review and develop as required an incentive structure for collectors

5. Stakeholder Engagement

Lead/represent the Credit & Collections team in meetings/projects related to Collections and cash recovery matters Lead resolution of business operations process gaps identified as root cause for collection issues as identified by the collection team; Engage/consult cross functional team of various stakeholders and departments as required to streamline processes /resolve gaps Responsible for the identification and reporting of operational risk matters

6. People Management

Build a high-performance environment and implement a people strategy that attracts, retains, develops, and motivates the team Foster an inclusive work environment, communicate vision/values/business strategy, and manage succession and development planning for the team Develop succession within the team

What do you bring?

A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance Postsecondary education in a related field (Finance, Business, etc.); MBA or equivalent along with equivalent work experience Minimum 5-7 years’ experience in overseeing collections and credit management, with a minimum of 3 years leading a function and managing a team Strong understanding of regulatory compliance and risk management Excellent analytical, communication, leadership skills Able to work in fast paced environment Proficiency in utilizing data and technology for decision-making: SAP system and applications along with MS Suite of products (Excel) a must Proven ability in establishing governance to both the structure, process, and procedures Ability to lead and work collaboratively with cross-functional teams Previous experience in managing third-party collection service providers

Why Reliance?

Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 team members and we’re growing We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures. It's our team members and their relentless focus on the business, each other, and our customers that makes us great.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

#LI-RR1
#LI-Hybrid

  • Director, Collections

    2 weeks ago

    Toronto, Canada Reliance Home Comfort Full time

    Find Your Limitless with Reliance! By joining Reliance as a Director, Collections, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for...

  • Director, Collections

    6 days ago

    Toronto, Canada Reliance Home Comfort Full time

    Find Your Limitless with Reliance! By joining Reliance as a Director, Collections, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for...

  • Director, Collections

    2 weeks ago

    Toronto, Ontario, Canada Reliance Home Comfort Full time

    Director, Collections 2 Lansing Square, North York, ON M2J 4P8, Canada Req #4459 April 5, 2024 Find Your Limitless with Reliance By joining Reliance as a Director, Collections , you'll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to...

  • Director - Royalty Collections

    4 weeks ago

    Toronto, Canada SOCAN - Society of Composers, Authors and Music Publishers of Canada Full time

    We’re Hiring! Director, Royalty Collections Toronto, ON FT Hybrid WHO WE ARE SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents more than 180,000 songwriters, composers, and music publishers. Through licensing,...

  • Director, Collections

    4 days ago

    Old Toronto, Canada Reliance Home Comfort Full time

    Find Your Limitless with Reliance! By joining Reliance as a Director, Collections, you'll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for...

  • Director, Collections

    6 days ago

    Old Toronto, Canada Reliance Home Comfort Full time

    Find Your Limitless with Reliance! By joining Reliance as a Director, Collections, you'll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for...

  • Director, Collections

    6 days ago

    Old Toronto, Canada Reliance Home Comfort Full time

    2 Lansing Square, North York, ON M2J 4P8, Canada Req #4459 April 5, 2024 Find Your Limitless with Reliance!By joining Reliance as a Director, Collections, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance,...

  • Director, Collections

    4 days ago

    Old Toronto, Canada Reliance Home Comfort Full time

    2 Lansing Square, North York, ON M2J 4P8, Canada Req #4459 April 5, 2024 Find Your Limitless with Reliance!By joining Reliance as a Director, Collections, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance,...

  • Director - Royalty Collections

    2 weeks ago

    Toronto, Ontario, Canada SOCAN - The Society of Composers, Authors and Music Publishers of Canada Full time

    SOCAN is a non-profit organization dedicated to ensuring music creators and publishers receive fair compensation for their work. SOCAN represents over 180,000 songwriters, composers, and music publishers. Through licensing, global royalty collection, and advocacy, we support creators in continuing to produce music that entertains and inspires us. OUR...

  • Merchant, Collection

    2 weeks ago

    Toronto, Ontario, Canada Sephora Full time

    Job Type: Full TimeFunction: MerchandisingAddress: 160 Bloor Street East, 11th Floor, Toronto, ONWorking Model: HybridAt Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty...

  • Collections Specialist

    3 weeks ago

    Toronto, Canada Toronto Cricket Skating and Curling Club Full time

    About the Toronto Cricket Skating and Curling Club: As a family-oriented private Club, our mission is to deliver exceptional value to our members by providing first class sports programs, facilities and services in a welcoming environment. Our vision is to be the leading sport, social and activity Club in Canada. We value Sportsmanship, Respect, Community,...

  • Merchant, Sephora Collection

    3 weeks ago

    Toronto, Canada Sephora Full time

    **Job Type**: Full Time **Function**: Merchandising **Address**: 160 Bloor Street East, 11th Floor, Toronto, ON **Working Model**: Hybrid At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the...

  • Credit & Collections Associate

    2 weeks ago

    Toronto, Canada Kohl & Frisch Limited Full time

    Primary Role of This Position Reporting to the Credit & Collections Supervisor, this position is responsible for the overall coordination, maintenance, and critical evaluation of key legal documents pertaining to Kohl & Frisch’s Security Agreements and PPSA Registrations. Major Responsibilities + Mitigating risk by performing critical & careful document...

  • Credit & Collections Associate

    2 weeks ago

    Toronto, Ontario, Canada Kohl & Frisch Limited Full time

    Primary Role of This PositionReporting to the Credit & Collections Supervisor, this position is responsible for the overall coordination, maintenance, and critical evaluation of key legal documents pertaining to Kohl & Frisch's Security Agreements and PPSA Registrations.Major Responsibilities Mitigating risk by performing critical & careful document...

  • Director, Policy

    2 weeks ago

    Toronto, Ontario, Canada SOCAN Full time

    Director, Royalty Collections SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents more than 180,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help...

  • Director, Global Collections and Corporate

    2 days ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 198762 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Lead the teams and technology solutions that support the business capabilities for Global Collections and Real Estate in Canada and International Banking. Ensure technology strategies, projects and initiatives are executed /...

  • Manager, Credit

    3 weeks ago

    Toronto, Canada Spin Master Ltd Full time

    Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company? At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s...

  • Curator, Exhibitions and Collections

    2 weeks ago

    Toronto, Ontario, Canada Art Gallery of Ontario Full time

    CAROL AND MORTON RAPP CURATOR, CONTEMPORARY ART Regular Full Time Permanent (35 hours per week) ART + AUDIENCE + LEARNING The Art Gallery of Ontario ("the AGO") is one of the largest art museums in North America, with a collection of close to 100,000 works. Through the collection as well as collaborations with leading museums around the world, the AGO...

  • Director of Engineering

    2 weeks ago

    Toronto, Ontario, Canada Keller Executive Search Full time

    We are searching for an energetic Director of Engineering, Relocation to Quebec to join our high calibre team at Keller Executive Search in Ontario, Ontario, Canada. Growing your career as a on_site Director of Engineering, Relocation to Quebec is a terrific opportunity to develop useful skills. If you are strong in strategic planning, research and have the...

  • Manager, Collections Strategy

    1 month ago

    Toronto, Canada Flexiti Financial Full time

    Flexiti is one of Canada’s fastest growing fintech lenders. We aim to make our customers’ lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use online or in-store...