Collections Specialist

2 weeks ago

Toronto, Canada Toronto Cricket Skating and Curling Club Full time

About the Toronto Cricket Skating and Curling Club: As a family-oriented private Club, our mission is to deliver exceptional value to our members by providing first class sports programs, facilities and services in a welcoming environment. Our vision is to be the leading sport, social and activity Club in Canada. We value Sportsmanship, Respect, Community, Tradition, Excellence and Innovation. Located in North Toronto, the Club consists of 4800 members, with a strong presence in both the local and international social and sporting community.

**Position Summary**:Reporting directly to the Director of Finance, this position is responsible managing the Club’s outstanding payment areas, with the intention of helping to keep member accounts paid to date. As a polished, diplomatic communicator, this role will strike a balance to encourage a sense of urgency to address outstanding payment arears while also helping to maintain relationships with existing members.

**MAJOR RESPONSIBILITIES**
- On a monthly basis arrange for communications to be mailed out to members with formal notification of accounts in arears
- Completely account reconciliations and adjustments to reflect updated payment status, terms and plans
- Interacting and communicating with Accounts Receivable and Member Services regarding member status, contact information and other relevant information and details
- Preparing recommendations and organizes files for referral to outside counsel and/or third-party collections services
- Maintaining a positive, professional approach in member interactions, consistent with a relationship-driven, community environment.

**QUALIFICATIONS**
- Diploma in Business Administration, Commerce or Accounting is an asset
- Minimum 3-5 years experience in business to consumer collections
- Private Club or Hospitality industry experience is an asset
- Excellent interpersonal, communication and relationship building skills with an emphasis on interacting with diplomacy and tact at all times
- Highly organized with ability to work on multiple projects simultaneously
- Proficient in Microsoft Office Suite, specifically Word and Excel

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: $25.50 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Work from home

Flexible Language Requirement:

- French not required

Work Location: Hybrid remote in Toronto, ON M5M 3A3

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