Victoria Primary Care Network

2 weeks ago

Victoria, Canada Victoria Primary Care Network Full time

**Reports to** Primary Care Network Director
Victoria Primary Care Network (PCN) Manager

**The Organization**

**Role Summary**

In unison with other PCN Managers and PCN staff the PCN Manager supports the implementation and on-going operation of the Victoria PCN as directed by the PCN Director and as outlined in the Ministry of Health approved PCN Service Plan. The PCN Manager oversees the implementation of approved PCN projects and initiatives in collaboration with the VDFP, Island Health staff, Patient Medical Home (PMH) programs/services, primary care providers (including Fee for Service Physicians), and community agencies/organizations. The PCN Manager is responsible for initiating and supporting ongoing quality improvement and change management activities, and establishing and supporting evaluation processes.

**Duties and Responsibilities**

**Leadership**
- Supports the mission, vision, values, policies/procedures and strategic priorities of the Victoria PCN.
- Demonstrates and promotes a commitment to cultural safety and humility within the PCN.
- Oversees implementation of patient engagement strategy to ensure the inclusion of patient voices within and across the PCN.
- Actively participates in the effective governance and function of the PCN by providing administrative and proactive strategic support to the PCN Steering Committee and working groups, and by ensuring effective engagement of all partners and people impacted by the PCN.
- Leads quality improvement and evaluation activities; including access and quality of care for populations served by the PCN.
- Oversee implementation of primary care initiatives, goals and objectives within the PCN which includes working with Patient Medical Home (PMH) programs/services, other primary care providers, Island Health, community agencies, and other stakeholders.

**Program Management & Reporting**
- Project management of approved PCN projects and initiatives.
- Supports effective change management and works closely with change management resources available.
- Promotes PSP supports such as panel management and advance access training for providers.
- Establishes operational policies and procedures as required to ensure consistent practice across the PCN.
- Develops and recommends capital and operating budget plans for services within the program
- Identifies clinical and organizational opportunities for analysis, investigation and improvement.
- Contributes to reporting to the Ministry, General Practice Services Committee and other stakeholders, as required.

**Engagement**
- Contributes to the development and execution of a coordinated multi-stakeholder engagement plan.
- Ensures collaborative engagement with a variety of multi-stakeholder groups and nurtures partnerships with First Nations, Métis and Inuit partners, patient partners and families, physicians, other primary care providers, allied health professionals and community organizations.
- Liaises with the Ministry, GPSC and PCN across the province, as required.
- Participates in relevant community-based meetings on a regular basis.
- Represents the PCN at various local and regional/provincial meetings.

**Strategic Communications**
- Develops and implements communications plan(s) to meet the needs of healthcare providers, partner organizations and other stakeholders within the PCN.
- Assesses and responds to emerging communication needs of the network.
- Carries out risk assessment and issues management for the PCN.
- Proactively creates strategies to respond to sensitive issues and reflect change management principles.

**Qualifications**

**Education, Training and Experience**
- Post graduate degree in healthcare, business administration, organizational design, or project management (Master’s degree preferred), or an equivalent combination of education and experience.
- At least five (5) years management experience in health care/program management.
- Knowledge of the BC healthcare system and experience working in a primary healthcare setting or experience working with physicians and/or allied health care providers preferred.

**Competencies/Skills and Abilities**
- Strong project management, program development and strategic and operational planning skills.
- Demonstrated experience in health system improvement and change management.
- Excellent communication, organizational, and decision-making skills, with strong attention to detail.
- Ability to work collaboratively with a broad range of medical, clinical and administrative professionals.
- Ability to work respectfully, knowledgeably and effectively with patient partners and First Nations, Métis and Inuit people, adapting to cultural uniqueness in order to create a sense of safety for all.
- Ability to multi-task and balance priorities within tight timelines.
- Maintains a thorough understanding of local, regional and provincial Primary Care.
- Demonstrated ability to work within a Matrix management structure.
- Capacity to learn fro

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