Ticket Operations Representative

1 month ago

Toronto, Canada Toronto Blue Jays Full time

Key Responsibilities:


• Proactively interact with fans to provide mobile ticket delivery support outside Rogers Centre gates
• Provide dedicated ticket support services for Blue Jays Season Ticket Holders and Ticket Pack Subscribers using Ticketmaster's Archtics System, TMWin and TM1 Entry
• Handle customer service inquires related to turnstile issues, transferred tickets, Ticket Partners, relocates and upgrades
• Ensure the application of WE CARE service principles in all interactions with fans
• Have experienced knowledge of Blue Jays gate entry processes, mobile ticket apps and Rogers Centre seating plan
• Have a knowledgeable understanding of all Blue Jays staff policies, including health and safety protocols
• Be knowledgeable on the stadium cleaning protocols, assisting with sanitizing high touch areas and bringing larger cleanliness concerns to the attention of the facilities team
• Commitment to contributing positively to a culture of equality within an inclusive and safe workplace
• Perform other duties as needed to support a positive gameday experience

Qualifications:
• Ticketing experience; knowledge of Ticketmaster systems preferred (PCI, Archtics, TM1)
• Ability to work in a busy, fast-paced environment while standing/walking outdoors for 3-5 hour shifts
• Excellent people skills with the ability to interact effectively with fans and collaborate with staff members at all levels within the organization
• A committed, patient and professional approach to customer service excellence including AODA Customer Services Standard developed through a minimum of two years previous work experience
• Reliable, responsible and punctual
• Proven ability to work well both independently and as a team player

What we offer to you:
• Commitment to our team - we want you to succeed
• Ongoing, hands-on training to help you develop your skills
• Excellent employee discount to use towards Jays gear
• A unique employment experience working for the only MLB team in Canada

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