Ticket Service Representative

2 weeks ago

Toronto, Ontario, Canada Legends Attractions Full time
The Role


The Ticket Service Representative will be a dynamic, interactive role within the Observatory with a specific focus on the guest experience and how the guest relates to the Observatory experience.

This position disseminates information and ticket options with the ability to up sell product.

Company Overview:
Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution.

Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends.

We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners.

Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities:


The Ticket Service Representative will be a dynamic, interactive role within the Observatory with a specific focus on the guest experience and how the guest relates to the Observatory experience.

This position disseminates information and ticket options with the ability to up sell product.

  • Greeting guests and offering in detail, pricing and ticket options.
  • Informing guests of events, closings, restrictions and any other information necessary for guests to make informed buying decision.
  • Provide a high level of customer service by engaging guests, answering questions, resolving issues and providing service to ensure a great experience.
  • Ability to retain learned knowledge and relay information accurately.
  • Ability to follow direction and to be a "team" player.
  • Highly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environment.
  • Ability to perform and present information in a concise, legible manner to our guests must be able to speak loudly and clearly and have a commanding presence.
  • Ability to operate a POS ticketing system, compute receipt totals and accurately deliver to guests.
  • Handling cash or credit card transactions, making change and issuing receipts, valid tickets to guests.
  • Responsible for accepting and verifying opening bank, accepting cash/credit cards from guests and then recording end of day receipts, preparing deposits for bank and validating deposit against ticketing system reports.
  • Performs other duties as necessary or required by management.
  • Nontraditional hours (Nights, Weekends & Holidays as necessary)

Qualifications:

  • High school diploma or GED, minimum 1 year or more of customer service, cash handling, and computerized register required
  • HIGH level of demonstrated professionalism and customer service excellent interpersonal skills are required.
  • Proficiency with ticketing system preferred, but training on specific system will be provided.
  • Multilingual or sign language capabilities a plus.
  • Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work.


Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.


Education:
Preferred

  • High School or better in Other

Skills:
Preferred

  • Customer Service

  • Ticket Operations Representative

    2 weeks ago

    Toronto, Ontario, Canada Toronto Blue Jays Full time

    Salary:The Toronto Blue Jays Ticket Operations team is currently seeking energetic and enthusiastic individuals to assist ticket holders outside Rogers Centre gates using Blue Jays mobile ticket app solutions as well as provide subscriber services for our Season Ticket Members at the box office. Each Ticket Operations Rep uses a friendly and engaging...

  • Ticket Operations Representative

    4 weeks ago

    Toronto, Ontario, Canada Toronto Blue Jays Full time

    Salary:The Toronto Blue Jays Ticket Operations team is currently seeking energetic and enthusiastic individuals to assist ticket holders outside Rogers Centre gates using Blue Jays mobile ticket app solutions as well as provide subscriber services for our Season Ticket Members at the box office. Each Ticket Operations Rep uses a friendly and engaging...

  • Ticket Coordinator

    2 weeks ago

    Toronto, Ontario, Canada Alcumus Full time

    Description:We are seeking a highly organized and detail-oriented individual to join our team as a Sales Coordinator. In this role, you will serve as the primary point of contact for incoming Contractor tickets, verifying their details and routing them to the appropriate department.Your primary responsibilities will include verifying ticket details,...

  • Coordinator, Ticket Administration

    2 weeks ago

    Toronto, Ontario, Canada MLSE Full time

    Company DescriptionAt Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada's preeminent leader in delivering top quality sport and entertainment experiences and one of North...

  • Visitor Services Representative

    2 weeks ago

    Toronto, Ontario, Canada Harbourfront centre Full time

    Application Deadline: April 21, 2023Harbourfront Centre is a leader in providing internationally renowned artistic, educational and recreational programming across a beautiful 10-acre campus at the heart of Toronto's waterfront. For more than 45 years, Harbourfront Centre has celebrated the best in Canadian culture and the rich mosaic of cultures from around...

  • Ticketing Executive

    2 weeks ago

    Toronto, Ontario, Canada WEETAZ Full time

    Job Information:Handle airline ticket bookings and reservations for both domestic and international flights.Create and manage Passenger Name Records (PNR), issue and reissue tickets using GDS systems like Galileo, Saber, and Amadeus.Calculate fares, manage cancellations, and make changes to reservations.Work with airlines and travel partners to find the best...

  • Coordinator, Ticket Operations, Administration

    2 weeks ago

    Toronto, Ontario, Canada MLSE Full time

    Company DescriptionAt Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada's preeminent leader in delivering top quality sport and entertainment experiences and one of North...

  • Ticketing Infrastructure and Logistics Specialist

    2 days ago

    Toronto, Ontario, Canada teamworkonline Full time

    At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26TM will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement...

  • Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada The Second City Full time

    CUSTOMER SERVICE REPRESENTATIVE (Toronto)Location: TorontoReports to: Director of OperationsJob type: Full-TimeCompensation: $17.00/hourABOUT THE SECOND CITYDedicated to entertaining, inspiring, and transforming through courageous comedy, The Second City is the premier brand in improv-based sketch comedy, with sold-out shows playing on stages in Chicago,...

  • Event Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada Reimagined Parking Full time

    Description:Location: Lot Wellington St W (TD Centre)Start Date:April 10, 2024End date:May 8, 2024Shift:Shifts Vary (dependent on events)Deadline:Tuesday, April 9th, 2024, at 5:00pmThis is an internal position for all SEIU Impark employees.As an Event Customer Service Representative, you will play a vital role in ensuring a seamless and positive experience...

  • Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada REEF Full time

    REEF is currently looking for a Customer Service Representative to work at our TORONTO location.Position: Customer Service Representative - TemporaryLocation: Lot 431: 79 Wellington Street (TD Centre)Start Date: February 20, 2023End date:March 31, 2023Shift: Monday - Friday / 3:00pm - 11:00pmDeadline: Tuesday, February 14th, 2023, at 5:00pmWho You'll Work...

  • Workplace Services Representative

    2 weeks ago

    Toronto, Ontario, Canada Home Trust Company Full time

    Company ProfileHome Capital Group Inc., together with its operating subsidiary Home Trust Company, has developed a track record of success as Canada's leading alternative lender. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive...

  • Audience & Donor Services Representative

    2 weeks ago

    Toronto, Ontario, Canada The National Ballet of Canada Full time

    About the PositionThe National Ballet of Canada, is looking for committed and enthusiastic part-time staff to work in the Call Centre and on-site Box Office within the Audience & Donor Services (ADS) Department beginning January 2024.Commitment to AvailabilityThe ADS Department offers a dynamic experience within an exciting and fast-paced environment. This...

  • Box Office and Ticket Support Assistant Manager

    2 weeks ago

    Toronto, Ontario, Canada Toronto Blue Jays Full time

    The Toronto Blue Jays Baseball is currently seeking an experienced, motivated and detail-oriented team player to fill the role of Box Office and Ticket Support Assistant Manager.Reporting directly to the Box Office and Ticket Support Manager, the Box Office and Ticket Support Assistant Manager supports the overall operation, accountability and management of...

  • Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada REEF Full time

    REEF is currently looking for a Customer Service Representative - Temporary to work at our TORONTO location.Location:Lot Wellington St W (TD Centre)Start Date: February 21, 2023End date:March 29, 2023 (Subject to change)Shift: Tuesday - Wednesday / 11:00pm-7:00amDeadline: Wednesday, February 22nd, 2023, at 5:00pmWho You'll Work ForREEF transforms Urban...

  • Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada REEF Full time

    REEF is currently looking for a Parking Customer Service Representative - Temporary to work at our TORONTO location.Location:Lot Bay St.Start Date:January 30, 2023End date:October 6, 2023Shift: Monday - Friday / 3:00pm - 11:00pmDeadline: Friday, January 27th, 2023, at 5:00pmWho You'll Work ForREEF transforms Urban Spaces into Community hubs that create jobs...

  • Client Support Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada Nexus Systems Group Inc. Full time

    Customer Service Agent/Ticketing Personnel Role Responsibilities: Proactively identify a better alternative for passengers when schedule changes occur on files. Communicate with the passengers and rebook the flights, as well as reissue the ticket using QREX mask/ PHASE IV. Issue Tickets for voluntary schedule changes. QC files prior to issuing, airline fare...

  • Sales Development Representative

    1 month ago

    Toronto, Ontario, Canada Essential HR Full time

    Intellitix is a globally leading next generation event management platform offering event organizers a mobile, all-in-one solution for event ticketing, access control, cashless payments, and guest engagement. Intellitix is the backbone platform for some of the world's largest festivals. Who we are looking for:We are seeking a driven and results-oriented...

  • Box Office Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Description:What is the Opportunity?:Main Duties & Responsibility:Must be available to work flexible hours including evenings and weekends. Provide courteous and professional customer service to ticket buyers and visitors via phone and in person at the Royal Conservatory's box office and remote box office locations. Book tickets and subscriptions,...

  • Supervisor, Ticket Sellers

    2 weeks ago

    Toronto, Ontario, Canada The National Ballet of Canada Full time

    Education: Secondary (high) school graduation certificate Experience: 3 years to less than 5 yearsWork site environment: Air conditioned NoisyTasks: Establish work schedules and procedures Monitor quality and production levels Prepare and submit progress and other reports Resolve work related problems Supervise, coordinate and schedule (and possibly review)...