Assistant, Ticketing Operations

1 week ago

Toronto, Canada TORONTO INTERNATIONAL FILM FESTIVAL Full time

**TICKETING OPERATIONS ASSISTANT**

**Contract**

**Full-time**

**Ticketing Operations**

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:
**TICKETING OPERATIONS ASSISTANT**

The Ticketing Operations Assistant is a technical, operational, and support-based role that is responsible for the configuration, troubleshooting, and maintenance of the Archtics ticketing system. This role will work with Ticketing System Administrators, the Senior Manager & Manager of Ticketing Operations, and stakeholders from all other relevant departments to ensure our complex ticketing needs are delivered accurately and efficiently.

**RESPONSIBILITIES**:
Shall include but not be limited to:
Configuration and customization of the ticketing system including: event builds for seasons, festivals, and new releases; tickets and layouts; accreditation and packages; access and permissions; departmental allocations; and online ticketing portals- Collaboration with internal stakeholders in all departments from ticketing planning through to execution and ongoing support and maintenance- Preparation of reports and lists involving ticketing system data and customers- Ensuring quality and accuracy for all ticketing initiatives, in-person and online
- Creating and assisting internal and external stakeholders on 3rd party events, making sure their onsale operates smoothly through our ticketing system
- Other duties as assigned

**JOB GRADE & RATE OF PAY**
- **
$19.50/ Hourly**

**CONTRACT DATES OR START DATE**:
June 17 - September 20, 2024

**MINIMUM REQUIREMENTS**:
Experience with professional event ticketing and/or patron management system (Archtics and Ticketmaster experience is an asset)- Experience in data entry/analysis an asset- Intermediate Microsoft Excel experience- Ability to visualize relationships between data and troubleshoot system and configuration issues- Strong customer service skills and ability to communicate with people with various levels of technical expertise- Keen attention to detail- Ability to work independently and with a team- Ability to multi-task and demonstrate strong organizational skills- Ability to maintain efficiency while working under multiple, strict, and tight deadlines- Other duties as assigned

**HOW TO SUBMIT & APPLICATION DEADLINE**:- Please upload your cover letter and resumé as **one **PDF, before the deadline of **Monday, May 13, 2024.**

**CLOSING**:
TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

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