Records Information Management Coordinator

4 months ago

Calgary, Canada City of Calgary Full time
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. As a Records & Information Management Coordinator you will provide strategic and operational leadership of the Records and Information Management (RIM) Team. You will manage and coordinate the design, development, and implementation of operational activities within the operational units including: FOIP (Freedom of Information & Protection of Privacy), Records Management, and Electronic Document Imaging. Primary Duties include: Design, develop, and implement operational activities, ensure alignment and compliance with corporate records management practices and policies, direct projects and related activities, monitor resource requirements, oversee development of Planning & Development Services (PDS) Livelink libraries, and establish and enhance PDS's corporate governance in records management. Recruit/select new employees, coach/mentor staff, set performance expectations and address performance issues including dismissal, mediate conflicts, investigate internal or external customer service situations, respond to grievances. Identify development and/or succession opportunities through training, seminars, education, and experiential opportunities. Coach, direct, and assist staff on dealing with interested parties, customers, and other City staff. Manage and initiate change in response to internal and external business drivers. Manage customer relations, identify business opportunities, resolve problems and issues, and offer guidance. Monitor program areas and lead longer term solutions to meet future demands and opportunities. Collaborate with colleagues to solve problems and issues and participate in programs or on projects that impact the department. Share reporting measures, knowledge, and strategic analysis, and seek consensus on procedures and guidelines across the Team to maintain consistency. Communicate on operational progress and goals, issues, complaints, compliments, staff security, and safety protocols. Discuss business planning, succession planning, project prioritization, change management and technology development. Share concepts and best business practices on records and information management. Provide expert advice on FOIP, and Document Management responsibilities. Lead departmental accountability for programs and projects pertaining to corporate information and records assets. Develop written communication summaries, divisional management reports on records management activities and future business action plans, and emerging trends. Qualifications  A completed 2 year diploma and at least 6 years of related experience. Training in Freedom of Information and Protection of Privacy (FOIP) for local government bodies, and conflict resolution is required. Equivalent combinations of experience and education may be considered. Knowledge of archives and records management, information and security classification; managing electronic records within Canada's standards, laws and governmental systems; United States, European, and other global standards and emerging standards; and best practices in Canadian e-discovery. You have a strong communication and presentation skills. Success in this position requires strong problem solving, analytical and conceptual thinking, customer service, and issues management as well as the ability to lead and mentor staff.

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