Sales Catering Coordinator

2 weeks ago

Calgary, Canada Hilton Garden Inn Calgary Downtown Full time

THE OPPORTUNITY: (Hilton Garden Inn & Homewood Suites Calgary Downtown)

CATERING SALES COORDINATOR

REPORTS TO DIRECTOR OF SALES & MARKETING

THE COMPANY:

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

To learn more about InnVest Hotels, visit

THE ROLE:

The Catering Sales Manager position is generally responsible for securing new business, as well as Sales Contract with Meeting Space/Food & Beverage inclusions. Must also be involved in maximizing department operations to meet or exceed our annual budget expectations. Maintaining professional, courteous co-operation and excellent service to the guests at all times, as well display a positive attitude towards his/her job at all times.

ACTIVITIES:

The duties of the Sales Catering Coordinator include, but are not limited to the following:

Assist Sales Managers and Director of Sales in acquiring new business and maintaining existing accounts through sales blitz, prospecting, planned sales calls, and telephone solicitations Develop and maintain relationships with key clients and group contacts to provide maximum personalized guest service Work with guests and event planners in planning events and recommend catering solutions to meet guests’ needs. Create proposals and quotes for catering events, while negotiating within established parameters. Prepare sales contracts. Create Banquet Event Orders and communicate with operating departments. Co-ordinate and follow-up with all hotel operational departments to ensure delivery of promised service as mutually agreed upon Utilize Property Sales System to track, solicit and follow up on accounts. Work closely with Accounting and Food & Beverage leadership to ensure accurate and timely billing of all events. Work with Chef and Food & Beverage Manager to develop creative catering solutions to meet guests’ needs and attract new clients Support Sales team with administrative, reporting, and marketing tasks. Assist in maintaining hotels’ social media accounts Responsible for day-to-day duties of prospecting accounts, account development and site inspections, continuously updating sales software Acknowledge and monitor competition’s sales and marketing strategies and collect market and competitive intelligence to assist in developing strategic plan Solicit client’s post event satisfaction. Prepare all necessary forecasts; work closely with Revenue Manager and Front Office to maximize occupancy, rate and revenue. Keep all departments notified of any fluctuations in business levels, special guests, groups, etc. Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. Adhere to all health and safety guidelines and standards. Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues, and profits. Display a high degree of professionalism and integrity as befitting a member of management. Respond to and take a leadership role in any hotel emergency or safety situation, as well as instruct team members in the same. As required of all hotel associates, assist any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times. Personal vehicle to travel locally or to other locations is a primary job duty

Note: Other duties as assigned by supervisor or management

COMPETENCIES WE ARE SEEKING:

Safety is everyone’s responsibility. All team members are expected to:

Work in compliance with the Health and Safety Act and regulations. Use or wear any personal protective equipment, protective devices or clothing as applicable or required Report to the employer or supervisor any known or potential problems or hazards, including any known missing or defective equipment or protective device that may be dangerous. Follow WHMIS procedures and adhere to safety precautions and procedures for using hazardous chemicals. Know and use emergency procedures – fire, guest and employee security, etc. Practice safe housekeeping.

InnVest Hotels is an inclusive employer. As part of InnVest’s commitment to accessibility, we will ensure equality by providing a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Any special accommodation needs required in order to allow applicants to participate in the recruitment process to their full potential can be arranged in advance by contacting InnVest to arrange practical and appropriate accommodation. We appreciate all applications, however, only those applicants selected for an interview will be contacted.

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