Assistant Manager Catering

2 weeks ago

Calgary, Canada Calgary Sports and Entertainment Corporation Full time

At Calgary Sports and Entertainment Corporation (“CSEC”) we deliver excitement. Our mission to connect people with sports and entertainment is our passion. If an industry that’s fast paced, dynamic, and passionate about guest experience excites you, then come and join our team

**THE POSITION**

Reporting to the Senior Manager, Catering, the Assistant Manager, Catering will be primarily responsible for overseeing the effective operation of all catering events and providing administrative support on behalf of and as a supporting representative of the Senior Manager, Catering while maintaining a superior level of service and quality in a fast-paced atmosphere that ensures the core values of Calgary Sports and Entertainment Corporation for all customers and staff are met.

**ACCOUNTABILITIES**
- Coordinate, process and finalize all details relating to Catering business.
- Manage and support catering operations and events that occur within Scotiabank Saddledome, McMahon Stadium, and external catering events.
- Provide leadership to approximately 30 Catering team members including training, motivating, and coaching.
- Assist clients in menu planning, coordinating food and beverage, meeting room setup, décor, audio/visual and other services as requested by the client.
- Ensure that all client requirements are effectively communicated internally and completed to meet client expectations.
- Coordinate communication between clients and staff to ensure smooth and successful handling of all events.
- Organize and manage the setup of events to ensure client requirements are executed as requested.
- Responsible for processing function deposits, correspondence with clients from initial contact to follow up, file management and other duties as deemed necessary by the Senior Manager, Catering.
- Support administration of payroll and gratuity calculations for all employees within the Catering operations team.
- Complete orientation for new hires and ensure communication is continuous on all policies and procedures.
- Assist with preparation of proposals, contracts, banquet event orders, function reports, floorplans.
- Reconcile daily banquet invoices to the DSS and kitchen for events.
- Provide final billing post event and assist in the resolution of credit card and billing discrepancies.
- Complete analysis post all catering events.
- Maintain and organize small wares and décor inventory.
- Point of Sale work to include maintenance of the system and general updating and order entry.
- Coordinate the ordering of all required supplies with warehouse, vendors and Manager, Catering Operations for equipment rentals and requirements.
- Other duties and projects as assigned.

**THE INDIVIDUAL**
- 3 years of progressive food & beverage supervisory experience;
- A post-secondary education focused on Hospitality Management or Business Management, or a combination of education and experience would be ideal;
- Must possess Proserve accreditation, be willing to obtain Food Safety accreditation, and WHMIS;
- Must possess valid Alberta Basic Food Safety Certification;
- Must possess a valid Class 5 Driver’s License and be comfortable driving a company vehicle/truck;
- Previous experience leading in a multi-faceted catering operation;
- Strong Leadership skills with ability to motivate a service minded team of 30+ members;
- Strong communication skills, both oral and written;
- Strong interpersonal skills, coupled with an entrepreneurial spirit;
- Keen attention to detail;
- Excellent interpersonal and communication skills.

**Qualifications**:
**Skills**:
Behaviors
**Motivations
**Education

Experience

Licenses & Certifications

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