Branch Manager

6 months ago

Sarnia, Canada Brock Group Full time

Broad Function
This position reports directly to VP, Operations on supporting and growing the business by providing job project management and support for multiple service offerings and/or projects. Regional resource and leader providing management and oversight for defined, larger, complex projects anywhere in the Region – or outside the region if business needs dictate. Ensures all assigned projects are delivered safely, consistently and effectively and are profitably managed and compliant. Supports building the Brock brand by providing world class service quality to all stakeholders.

Essential Functions 

Promote, demonstrate and instill Brock’s Bsafe and Bbest culture in all aspects of the business. 

Is a champion for safety and regulatory compliance.

Ensure operational excellence and effective implementation of the company’s strategies. 

Build strong cross-functional operating partnerships across the organization (as defined in role success profile). 

Adopt broad business concepts and apply them to enhance profitability, grow the business, and set organizational policies.

Accountable for Commercial Agreements process, from bid/RFP through completion of a project to close out.

Review analyses of activities, costs, operations, and forecasts data to determine department or division progress toward company goals and objectives. 

Oversee assigned strategic account management, product service lines, department and functional goals and budgets, and manages performance against those plans.

Oversee/direct the assigned area’s operation management with responsibility for multiple customers/accounts within the business unit, including P&L responsibility as well as business development responsibility. 

Accountable for completion of assigned jobs to the region and customer satisfaction within defined profitability metrics and deadlines. 

Collaborate with Site Managers on multiple projects and ensures scope, job efficiency and productivity. 

Develop and ensure compliance with annual operations and capital budgets.

Support the process of continuous improvement initiatives to drive efficiencies, reduce cost and increase customer satisfaction.

Play a key role in the development initiatives, including creating and maintaining relationships with key decision makers within assigned and/or targeted customers.

Ensure that the responsibilities, authorities, and accountability of all direct subordinates are defined, understood and executed.

Ensure that all organization activities and operations are carried out in compliance with Company policy and controls and local, state/provincial, and federal regulations and laws governing business operations.

Ability to understand and interpret contracts and support the execution of change orders within limits of DOA. 

Develop and builds sales relationships within both Brock and the customer’s organization by cross selling Brock’s product and service offerings. 

Maintain communication with regional leadership and Business Development to ensure customers’ needs are met.

Assist in resolving customer issues/discrepancies. 

Ensure coordination of Regional Operations with Asset Management and Staffing on planning/scheduling. 

Work with Business Development and Estimating to oversee the transition of the job from sales to operations utilizing the Healthy Start process. 

Monitor project construction execution. 

Monitor KPIs and assists Project Managers in developing targets and corrective action plans when results are out of compliance. 

Ensure implementation and continually monitors project Quality Control plans. 

Ensure work processes and procedures are consistently applied to the project. 

Ensure compliance with Brock’s procurement process in support of vendor evaluations.

Collaborate with Regional Management and Project Controls to perform job tracking post mortem and lessons learned for continuous improvement. 

Conduct effective performance evaluations and mentor those with less experience. 

Challenge others to develop as leaders while serving as a role model and mentor. 

Working Conditions 

Working conditions include outdoor and indoor field, yard and shop locations 

Working indoors in an office environment 

Utilization of Personal Protective Equipment is necessary 

Frequent travel as required 

Skills & Abilities 

Ability to work within a highly service-oriented team culture 

Strong understanding of operational impacts on profitability

Understands the meaning and implications of key financial indicators 

Uses financial analysis to generate, evaluate, and act on strategic options and opportunities 

Manages conflict with a minimum of noise by integrating diverse views and finding common ground or acceptable alternatives 

A high degree of technical ability such as read/interpret engineering plans, product knowledge, etc. 

Ability and willingness to seek out areas for improvement and solve problems 

Demonstrate the courage to address difficult issues 

Demonstrate good judgment in selecting methods and techniques for obtaining solutions 

Proven communication and interpersonal skills, including strong leadership skills 

Strong customer focus on relationship building

Strong organizational skills with the ability to multi-task 

High energy level, a strong sense of ethics, discretion and adherence to process 

Excellent knowledge of Microsoft Office Tools, such as Excel, PowerPoint, Project and Word 

Ability to work with all levels of the Company 

Ability to meet deadlines and work independently 

Comfortable working in a hands-on environment 

Ability to manage $40 - $50 million value of work annually 

Education & Experience 

Bachelor’s Degree and/or 5-7 years of project management experience

PMP and PMI certification, or equivalent, desirable 

Supervisory experience with knowledge of employment practices (hiring and termination; discipline, attendance, employment regulations, pay practices, etc.) 

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