Customer Service Clerk
6 months ago
Job Description
Customer Service Clerk
Location Montreal, Quebec
Position Type Commercial
Salary Full-Time, Non-Exempt
Compensation This position offers a complete benefit package, retirement, health, life, vision and dental insurance
Pre-employment Requirement Successful completion of pre-employment reference check
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at .
About the Position
The Customer Service Clerk will report to the Commercial Manager. This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. They will keep records of customer interactions, process customer accounts and file documents, and follow communication procedures, guidelines and policies.
Duties and Responsibilities
Receiving orders, processing these orders in the system
Handling bags inventory
Invoicing orders shipped
Handling customer’s contracts
Investigate and process debit accounts
Find quotes for shipments
Greeting visitors and directing them to the appropriate supervisors
Answering incoming calls
Enter and scan all Notre Dame and Royal Mill invoices into Maximo
Distributing incoming mail for staff and sending mail and packages to the U.S.
Matching invoices to sales orders (quantity, product, terms, pick-up allowance, sold to and ship to)
Shipments and receipts on an Excel spreadsheet
Maintaining all customers' filing
Updating CHEP pallets account
Perform other miscellaneous administrative tasks
Required Skills and Qualifications
Familiarity with Microsoft Office (Excel, Outlook, Word)
Ability to multi-task, prioritize, and manage time effectively
Strong telephone contact management and active listening skills
Excellent written, verbal and presentation skills in French and English (spoken and written English is required for this position due to transactions and communications with U.S. and Canadian partners)
Education or Work Experience
High school diploma or equivalent
Proven experience in customer support or as a customer service representative.
Additional Information
Work in accordance with local/provincial legislation
Understands and is accountable for full compliance with safety and other EHS requirements
All candidates must have authorization and the ability to maintain authorization to legally work in Canada.
Relocation support is not available for this position.
If you love the challenge of this dynamic career, then ADM will support and encourage your professional development and success. We are an equal opportunity employer who values diversity in the workplace. If you require accommodation during the hiring process, please advise us in advance so that we can make the reasonable accommodation.
If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply anyway. We review all applications and still may consider you the right person for the role or have another open position where you’re the perfect fit. For more information, please see our website .
AJCIND
Reference: 85876BR
Benefits and Perks
Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we offer a comprehensive total rewards package to support all aspects of your well-being, including:
Paid vacation time. Education assistance. Company-sponsored training and development resources, such as LinkedIn Learning, language learning and mentoring programs.
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here:
Req/Job ID
85876BR
#LI-Onsite
Ref ID
#LI-CF1
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