Sales and service support clerk

4 weeks ago

Montreal, Canada Randstad Canada Full time
We are looking for a proactive and dynamic After-Hours Sales & Service Support Clerk to join our client’s sales team on a part-time, temporary basis. This role is pivotal to enhancing collaboration between the Sales and Service departments while ensuring exceptional communication and support for their valued customers in Canada and the USA.

As part of this pilot project, you will help ensure smooth communication between departments, handle escalations, and deliver timely updates to customers. You will leverage tools such as our SIMS service website, coordinate with warehouses, and connect with service partners.

Position: After-Hours sales & service support clerk (Temporary, Part-Time)
Schedule: Wednesday to Friday, 4 PM–8 PM & Saturday to Sunday, 9 AM–2 PM
Location: Remote after initial training (training onsite in Lasalle)
Duration: 3-6 months (potential for permanency)
Salary: $20-$23/hour

Advantages
This is an exciting opportunity to contribute to a new initiative in a supportive and collaborative environment. The role offers flexibility with remote work after training and the possibility of transitioning into a permanent position based on performance and project success.

Responsibilities
Serve as a liaison between the Sales and Service teams, providing updates to customers.
Respond to follow-ups, manage escalations, and confirm field service technicians’ ETAs.
Coordinate callbacks to key clients such as Costco and service companies.
Communicate effectively with internal teams and customers via phone and email.
Manage data using MS Office tools, including Outlook and Excel.

Qualifications
Excellent English communication skills, both written and spoken (the clients are located in canda and USA).
Proficient in Microsoft Office Suite (Outlook, Excel, etc.).
Strong organizational and multitasking abilities.
Ability to work independently and be proactive in problem-solving.
Availability to complete training onsite during weekdays (1 week, with remote training as a possible alternative).

Summary
Send your resume and availability to melissa.bernie@randstad.ca, with the subject line Sales and Service Support Clerk. We look forward to hearing from you

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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