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Bilingual Senior Customer Service Representative
2 months ago
Avantages
Avantages :
Environnement professionnel : Rejoignez une équipe axée sur le soutien et l’excellence du service client.
Développement de carrière : Possibilité de prolongation ou de conversion en poste à temps plein (sans garantie).
Modèle de travail hybride : Profitez de la flexibilité du télétravail avec des exigences ponctuelles de présence sur site à Montréal.
Responsabilités
Responsabilités :
Répondre aux demandes des clients avec précision et professionnalisme, en veillant à leur satisfaction.
Établir et maintenir des relations solides avec les clients en mettant l'accent sur la confidentialité.
Collaborer avec les équipes internes et externes pour répondre aux besoins des clients.
Utiliser un logiciel CRM pour traiter et gérer les demandes des clients.
Tenir à jour les registres d'inventaire et compléter les commandes de service.
Traiter les factures et gérer la facturation de manière efficace.
Assister à des projets annexes liés à la billetterie et à la facturation.
Qualifications
Qualifications :
Minimum de 3 ans d'expérience dans un rôle de service à la clientèle.
Bilingue (français/anglais) – requis pour les interactions avec les clients et les entrevues.
Excellentes compétences en gestion du temps, organisation et résolution de problèmes.
Maîtrise avancée de Microsoft Office (Word, Excel, PowerPoint).
Capacité à gérer plusieurs tâches et à prioriser efficacement dans un environnement dynamique.
Connaissances de base en comptabilité, un atout.
Vérification des antécédents : Doit réussir la vérification des antécédents exigée par le client.
Sommaire
Résumé :
Si vous êtes un professionnel autonome et discipliné en service à la clientèle, avec une forte organisation et une maîtrise bilingue, postulez dès aujourd'hui pour rejoindre l'équipe de notre client dans l'industrie des télécommunications. Ce poste offre de la flexibilité et la possibilité de renforcer votre expertise dans un rôle de service à la clientèle, principalement en télétravail avec des responsabilités ponctuelles sur site.
4o
Randstad Canada s'engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l'avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+.
Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employés en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à accessibilite@randstad.ca pour s'assurer de leur capacité à participer pleinement au processus d'entrevue.
