Identity & Access Management Analyst
Found in: Talent CA C2 - 1 week ago
Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy We have been honored with recognitions such as Waterstone Canada’s Most Admired Corporate Cultures , the 2022 Report on Business Women Lead Here , Report on Business for Canada’s Top Growing Companies and TSX30 as one of the best performing companies on the TSX . We've also received the Greater Toronto Top Employers Award and certified as a Great Place to Work® . We're on the lookout for the best and brightest to join our team
Our vision is to provide everyday Canadians a path to a better tomorrow, today. As one of Canada’s leading non-prime consumer lenders, we offer a full suite of products including non-prime leasing, unsecured and secured loans as well as point-of-sale-financing though easyhome, easyfinancial, and LendCare.
As an Identity & Access Management Analyst , you will be hands-on for the daily Identity and Access Management (IAM) operational activities, including the timely on-boarding, off-boarding, and branch transfers system access.
What will you be doing?
Day to day processing of access requests, including but not limited to initial new hire setup, updating accesses and termination of access. Solve for Bill 198 issues. Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues. Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment. Provide guidance to Tier 1 support and team members. Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards. Follow processes and adhere to corporate policies when completing user requests and resolving their access issues. Investigate and perform verification to ensure the appropriate approvals are in place before completing any access requests. Follow the Role Base Access Controls (RBAC) model established by the IT Security team to provide the appropriate access rights to the appropriate applications and servers. Work well with the team to discuss and work on the team challenges and reach the team goals.What experience do you have?
Applicants should have a combination of superior customer service skills and technical aptitude. Understanding of Desktop Support. Create/update any documentation as required. Exposure to: Active directory, Azure AD, OKTA , BeyondTrust, DUO, ITSM tools – ServiceNow, Fresh Service. Web applications user management. Proficiency with Windows servers and workstations. ITIL foundation.We offer a Flexible Work Program that provides you the ability to work three days onsite per week , between our Mississauga and downtown Toronto office.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
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