Representative - Customer Service

5 months ago

PointeClaire, Canada Wesco Full time

En tant que représentant du service à la clientèle, vous répondrez aux demandes de renseignements des clients par téléphone, par courrier électronique ou en vous rendant sur place, afin de résoudre les questions ou les problèmes. Vous résolvez la plupart des problèmes courants et certains problèmes non courants, plus complexes, et communiquez la solution ou les informations demandées au client. Vous analysez les besoins du client en matière de services et, le cas échéant, vous vous adressez à d'autres services ou départements techniques pour assurer le suivi.

Responsabilités :

Soutenir la clientèle en répondant aux questions, aux préoccupations, aux demandes de renseignements sur les comptes et en traitant les plaintes des clients. Traiter les paiements pour les clients ayant un compte en espèces. Rechercher et résoudre les problèmes des clients, en assurant la liaison entre les clients et les autres services si nécessaire. Soutenir le comptoir de vente en répondant aux demandes de renseignements téléphoniques et en se rendant sur place.

Qualifications :

Diplôme d'études secondaires ou équivalent requis Diplôme d'associé (États-Unis)/Diplôme d'études supérieures (Canada) de préférence
2 à 4 ans d'expérience pertinente Solides compétences interpersonnelles permettant de travailler efficacement dans un environnement de travail diversifié. Capacité à communiquer efficacement à l'oral et à l'écrit Capacité à travailler sous pression Souci du détail Capacité à traiter les gens avec sensibilité, tact, diplomatie et professionnalisme à tout moment Maîtrise de l'informatique, y compris de MS Word, Excel et du courrier électronique.

Wesco International, Inc. y compris ses filiales et sociétés affiliées ("Wesco") offre l'égalité des chances en matière d'emploi à tous les employés et candidats à l'emploi. Les décisions en matière d'emploi sont prises sans tenir compte de la race, de la religion, de la couleur, de l'origine nationale ou ethnique, du sexe, de l'orientation sexuelle, de l'identité ou de l'expression de genre, de l'âge, du handicap ou d'autres caractéristiques protégées par la loi. Candidats américains uniquement, nous sommes un employeur qui prône l'égalité des chances et l'action positive.

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. Process payments for cash account customers. Research and resolve customer problems, acting as the customer liaison between other departments when necessary. Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

High School Degree or Equivalent required Associates’ Degree (/College Diploma (Canada) preferred 2-4 years of relevant experience Solid interpersonal skills that allow one to work effectively in a diverse working environment Able to effectively communicate both verbally and in writing Able to work well under pressure Strong attention to detail Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Computer literate, including effective working skills of MS Word, Excel, and e-mail

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer. 

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