Bilingual Customer Service Representative

6 months ago

PointeClaire, Canada Transformer Table Full time

Are you someone who has a people-first mindset and enjoys customer service? Well, Transformer Table has the job for you We are looking for a **Full-Time Bilingual Customer Service Representative** to join our growing team

This position is a hybrid role, and requires your presence in the office on Mondays and Thursdays.

**Important note: Our training is conducted on site for two weeks. You will be required to come into the office from Monday to Friday 9:30am - 5:30pm during this time. Only those who can accommodate this will be considered.**

**What we bring to the table**:

- Free lunch every Friday
- Company social events
- On-site parking
- RRSP employer contribution
- Paid personal days
- On-site gym
- Competitive pay and benefits
- Group Health Insurance (medical, dental, and paramedical)
- Discretionary bonus
- Virtual Healthcare
- Employee & Family Assistance Program (EFAP)
- Rebate Program
- And more

**Responsibilities**
- Respond to customer inquiries by relaying relevant and accurate information;
- Provide the best customer service by acknowledging and resolving customer complaints and issues;
- Act as a brand ambassador by possessing strong brand and product knowledge;
- Follow procedures and criteria to generate a high quality of service to customers.

**What you bring to the team**:

- 1 year experience in customer service (call center is an asset);
- Ability to handle difficult customers and show empathy;
- Strong listening and interpersonal skills;
- Perfect bilingualism (written and spoken);
- Ability to self-manage and work in a fast-paced environment;
- Ability to handle stress and work under pressure.

**Who we are**

As one of the fastest-growing startup companies in Canada, Transformer Table has championed customer service and client satisfaction worldwide. We have grown exponentially since we first began in 2016, and it’s only the beginning

Our Purpose? People & Practicality, making everyday life easier for everyone, in every type of home.

Our mission? Innovation. We want to continuously shake up the industry while maintaining the ‘wow’ factor of modern, high-end furniture that can fit in any type of space.

How do we give back? We are committed to sustainable practices. We plant 10 trees for every item sold, and source our wood from FSC-certified forests.

You don’t want to miss the opportunity to work for a company like Transformer Table
- At Transformer Table, we accept and embrace differences in all aspects of our business, and are proud to say that we are an equal opportunity employer. We are committed to providing a non-discriminatory environment, and embrace diversity, equity and inclusion as one of the main pillars of our company. We do not tolerate discrimination or harrassment based on characteristics including but not limited to race, nationality, sex, sexual orientation, religion, marital status, gender identity or expression, age, native language, mental or physical disability, or any other characteristics protected by law._

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$23.00 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Pointe-Claire, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- French fluently (required)
- English fluently (required)

Work Location: In person

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