Bilingual Customer Care Representative

Found in: Talent CA C2 - 5 days ago

Toronto, Canada Techtronic Industries Canada Full time

Description

:

About TTI Canada

TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers vary from consumers to professionals. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence, and exceptional people drives our culture. This focus provides TTI with a platform for sustainable leadership and growth.

Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance, and compelling innovation. Our customers have access to leading brands such as Milwaukee®, RYOBI®, Hoover®, and HART®.

TTI is where culture meets opportunity. We are fast-paced, our team is highly energetic, and we reward innovative thinking. We provide a multifaceted training program and hands-on field experience that will stimulate, challenge, and reward you TTI is a place to explore your potential, where wins are celebrated, and leaders are visible and accessible.

POSITION DESCRIPTION

We are seeking articulate and customer-focused individuals to join our team. The Bilingual Customer Care Representative is responsible for handling customer inquiries and providing assistance over the phone, ensuring a positive customer experience through effective communication and problem resolution.

What You Will Do:

Inbound Calls: Answer incoming customer calls in a professional and courteous manner.

Customer Assistance: Provide information, assistance, and solutions to customer inquiries and issues.

Product Knowledge: Develop a comprehensive understanding of the company's products or services to effectively address customer queries.

Problem Resolution: Identify and resolve customer issues, escalating complex problems to higher support levels when necessary.

Communication Skills: Communicate clearly and effectively to ensure customers understand information and instructions.

Documentation: Maintain accurate and detailed records of customer interactions, including notes on issues and resolutions.

Quality Assurance: Adhere to quality standards in customer interactions to ensure a consistent and positive customer experience.

Upselling Opportunities: Identify opportunities to upsell or cross-sell additional products or services.

Adherence to Policies: Follow company policies and procedures, including compliance with customer service standards.

Team Collaboration: Collaborate with other team members and departments to address customer needs effectively.

What You Will Bring:

Previous experience in customer service or a related field is advantageous. Additional customer service training is a plus.

Bilingual in English and French is an asset.

High school diploma or equivalent.

Excellent verbal communication skills.

Patience and empathy in dealing with customer concerns.

Ability to navigate computer systems and use relevant software efficiently.

Problem-solving skills and a proactive attitude.

What You Will Get

Competitive Base Salary and Bonus Structure

Health Benefits Coverage, including Vision Care, Dental Care,

$500 yearly renewing Wellness Program,

Registered Retirement Savings Plan with Employer Matching Contributions

And much, much more

Location: 3381 Steeles Ave E Suite 400, Toronto, ON M2H 3S7

  • Bilingual Customer Care Representative

    2 weeks ago

    Old Toronto, Canada TTI Group Full time

    Bilingual Customer Care Representative page is loaded Bilingual Customer Care Representative Apply locations Toronto Headquarters time type Full time posted on Posted Yesterday job requisition id R51598 At TTi, people come for the opportunity and stay for the culture! Job Description SummaryJob Description: About TTI...

  • Bilingual Customer Care Representative

    5 days ago

    Old Toronto, Canada TTI Group Full time

    Bilingual Customer Care Representative page is loaded Bilingual Customer Care Representative Apply locations Toronto Headquarters time type Full time posted on Posted Yesterday job requisition id R51598 At TTi, people come for the opportunity and stay for the culture! Job Description SummaryJob Description: About TTI...

  • Bilingual Customer Care Representative

    4 days ago

    Old Toronto, Canada TTI Group Full time

    Bilingual Customer Care Representative page is loaded Bilingual Customer Care Representative Apply locations Toronto Headquarters time type Full time posted on Posted Yesterday job requisition id R51598 At TTi, people come for the opportunity and stay for the culture! Job Description SummaryJob Description: About TTI...

  • Bilingual Customer Care Representative

    Found in: Jooble CA O C2 - 5 days ago

    Toronto, ON, Canada TTI Group Full time

    Bilingual Customer Care Representative page is loaded Bilingual Customer Care Representative Apply locations Toronto Headquarters time type Full time posted on Posted Yesterday job requisition id R51598 At TTi, people come for the opportunity and stay for the culture! Job Description Summary Job Description: About TTI Canada TTI is a world-class...

  • Bilingual Customer Care Representative

    4 days ago

    Toronto, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary POSITION TITLE: Bilingual Customer Care Rep REPORTS TO: CRM Manager LOCATION: Toronto Headquarters BAND LEVEL: 1 **Job Description**: About TTI Canada TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and...

  • Bilingual Customer Representative

    2 weeks ago

    Toronto, Canada Vault Credit Corporation Full time

    **Who we are** Vault Credit Corporation offers a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier than traditional...

  • Bilingual Customer Representative

    Found in: beBee jobs CA - 7 days ago

    Toronto, Ontario, Canada Vault Credit Corporation Full time

    Salary: Who we areVault Credit Corporation offers a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier than traditional...

  • Bilingual Customer Care Representative

    6 days ago

    Toronto, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: About TTI Canada TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers...

  • Customer Care Representative

    6 days ago

    Toronto, Canada MADISON HOMES HOLDINGS Full time

    Title Customer Care Representative Department Customer Care Reports to Manager, Customer Care General Description: The Customer Care Representative is responsible for caring for the needs of the Homeowners through the phase of Occupancy and Post Occupancy warranty needs. Directly supporting the Customer Care Site Office and working very closely with...

  • Bilingual Customer Care

    Found in: beBee jobs CA - 7 days ago

    Toronto, Ontario, Canada Adecco Canada Full time

    Adecco is seeking a skilled and motivated Bilingual Customer Care Administrator - Automotive Finance Associate to work full-time for our client, a leading indirect vehicle financing and leasing solutions provider, located in Toronto, ON. The successful candidate will be responsible for exceptional customer service experience by efficiently answering phone...

  • Customer Care Representative

    4 days ago

    Old Toronto, Canada Uvisiongroup Full time

    Job descriptionFull-time | Hourly | Weekdays 8 hours | Weekends with noticeSupervisor: Corporate Scheduling and Customer Care LeadWork Location: In-Office Vaughan locationStarting Pay rate: $18.00 hourly. Commensurate with performance & experience.KPI’s:· Achieve targeted metrics related to Calls / email / faxes· Inquiry wait time· Inquiry escalation...

  • Customer Care Representative

    2 weeks ago

    Old Toronto, Canada Uvisiongroup Full time

    Job descriptionFull-time | Hourly | Weekdays 8 hours | Weekends with noticeSupervisor: Corporate Scheduling and Customer Care LeadWork Location: In-Office Vaughan locationStarting Pay rate: $18.00 hourly. Commensurate with performance & experience.KPI’s:· Achieve targeted metrics related to Calls / email / faxes· Inquiry wait time· Inquiry escalation...

  • Customer Care Representative

    5 days ago

    Old Toronto, Canada Uvisiongroup Full time

    Job descriptionFull-time | Hourly | Weekdays 8 hours | Weekends with noticeSupervisor: Corporate Scheduling and Customer Care LeadWork Location: In-Office Vaughan locationStarting Pay rate: $18.00 hourly. Commensurate with performance & experience.KPI’s:· Achieve targeted metrics related to Calls / email / faxes· Inquiry wait time· Inquiry escalation...

  • Residential Customer Care Representative

    4 days ago

    Toronto, Canada Menkes Developments Ltd. Full time

    **Customer Care Representative Role - Ref #2023-724** **RESPONSIBILITIES**: Based at the Customer Care Site Offices for the two projects, the key responsibilities of this role are: - Perform Quality Assurance, Pre-Delivery, Delivery, 30-day, year-end and Warranty Service Inspections. - Provide follow-up and issue resolution with clients. - Make...

  • Customer Care Representative, High Rise

    2 days ago

    Toronto, Canada MADISON HOMES HOLDINGS Full time

    **Title**: Customer Care Representative, High Rise **Department**: Customer Care **Reports to**:Manager, Customer Care, High Rise **Our History**: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master - planned communities, low-rise and high-rise residential projects and also...

  • Bilingual Representative, Residential

    5 days ago

    Toronto, Canada First National Financial Full time

    Working together to be our best! First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a...

  • Bilingual Customer Service/Tech Support Representative

    1 week ago

    Old Toronto, Canada EightSix Network Inc Full time

    Part Time / Full Time Our client, located in downtown Toronto, is currently looking for a Bilingual Customer Service/Tech Support Representative (afternoon/evening shift) to add to their growing team.HYBRID WORK OPPORTUNITYWhat's in it for you:from home and work in the office 2 days per monthfor a leader in its industrycompensation packageand rewarding...

  • Bilingual Customer Service/Tech Support Representative

    1 week ago

    Old Toronto, Canada EightSix Network Inc Full time

    Part Time / Full Time Our client, located in downtown Toronto, is currently looking for a Bilingual Customer Service/Tech Support Representative (afternoon/evening shift) to add to their growing team.HYBRID WORK OPPORTUNITYWhat's in it for you:from home and work in the office 2 days per monthfor a leader in its industrycompensation packageand rewarding...

  • Customer Service

    Found in: Jooble CA O C2 - 5 days ago

    Toronto, ON, Canada CAAT Pension Plan Full time

    At CAAT, you belong to a collaborative, inclusive and lively environment that sparks creativity and fosters open communication. Comprehensive & Holistic Care Our all-encompassing employee programs are designed to cater to every aspect of your life and wellbeing, ensuring you feel cherished and valued. This includes, but is not limited to, your...

  • Bilingual Customer Service/Tech Support Representative

    Found in: Jooble CA O C2 - 1 week ago

    Toronto, ON, Canada EightSix Network Inc Full time

    Part Time / Full Time Our client, located in downtown Toronto, is currently looking for a Bilingual Customer Service/Tech Support Representative (afternoon/evening shift) to add to their growing team. HYBRID WORK OPPORTUNITY What's in it for you: from home and work in the office 2 days per month for a leader in its industry compensation package ...