Residential Customer Care Representative

3 weeks ago

Toronto, Canada Menkes Developments Ltd. Full time

**Customer Care Representative Role - Ref #2023-724**

**RESPONSIBILITIES**:
Based at the Customer Care Site Offices for the two projects, the key responsibilities of this role are:

- Perform Quality Assurance, Pre-Delivery, Delivery, 30-day, year-end and Warranty Service Inspections.
- Provide follow-up and issue resolution with clients.
- Make assessments on requests for warranty service using the Tarion Construction Performance Guidelines and the Company’s standards of service and best practice.
- Assist in coordinating the completion of warranty work within Tarion timelines.
- Work in a collaborative manner with the Warranty Service Manager, Construction and Residential Property Management Teams in order to problem-solve.
- Report trends and escalations to Management in a timely manner.
- Participate in the handling of administrative tasks of the Site Office.
- 3+ years of work experience in the Residential Development and/or Construction industry
- At least one year of hands-on work experience conducting warranty inspections for residential units
- Working knowledge of the Tarion policies and regulations and customer service standards for Ontario builders
- Working knowledge of JDE or other warranty software is highly desirable
- Post-secondary
- Strong aptitude for working with clients professionally
- Proficiency with MS Word, Excel and Outlook
- Ability to contribute in a fast-paced, deadline driven team atmosphere
- A positive attitude with a strong focus on supporting team members towards achieving customer satisfaction

As a premier real estate developer in the GTA, this is the opportunity to join a motivate team of professionals and build a career

We thank all applicants for considering Menkes Developments Ltd. as an Employer of Choice, however only those individuals selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Residential Development/Construction: 1 year (preferred)

Work Location: In person

  • Customer Care Representative

    4 weeks ago

    Toronto, Canada Menkes Full time

    Posted In: Customer Care - About The JobWe are expanding our Customer Care Team to support the completion of projects in Vaughan and Downtown Toronto over the coming year. As a member of the on-site Customer Care Team, the **Customer Care Representative** will act as a front-line point of contact with homeowners during the Quality Assurance and Pre-Delivery...

  • Customer Care Representative

    4 weeks ago

    Greater Toronto Area, Canada Menkes Developments Ltd. Full time

    **ABOUT THE JOB**:We are expanding our Customer Care Team to support the completion of projects in Vaughan and Downtown Toronto over the coming year. As a member of the on-site Customer Care Team, the **Customer Care Representative** will act as a front-line point of contact with homeowners during the Quality Assurance and Pre-Delivery Inspection stages. The...

  • Customer Care Representative, High Rise

    3 weeks ago

    Toronto, Canada MADISON HOMES HOLDINGS Full time

    **Title**: Customer Care Representative, High Rise **Department**: Customer Care **Reports to**:Manager, Customer Care, High Rise **Our History**: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master - planned communities, low-rise and high-rise residential projects and also...

  • Customer Care Representative

    6 days ago

    Toronto, Canada Sonova Full time

    Toronto, CanadaCustomer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who we...

  • Customer Care Representative

    2 days ago

    Toronto, Canada Sonova Full time

    Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?  Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at  Connect Hearing  as a  Customer Care Representative ! Who we are: Connect Hearing Canada is the largest and...

  • Customer Care Representative

    4 weeks ago

    Old Toronto, Canada Uvisiongroup Full time

    Job descriptionFull-time | Hourly | Weekdays 8 hours | Weekends with noticeSupervisor: Corporate Scheduling and Customer Care LeadWork Location: In-Office Vaughan locationStarting Pay rate: $18.00 hourly. Commensurate with performance & experience.KPI’s:· Achieve targeted metrics related to Calls / email / faxes· Inquiry wait time· Inquiry escalation...

  • Customer Care Representative

    3 weeks ago

    Old Toronto, Canada Uvisiongroup Full time

    Job descriptionFull-time | Hourly | Weekdays 8 hours | Weekends with noticeSupervisor: Corporate Scheduling and Customer Care LeadWork Location: In-Office Vaughan locationStarting Pay rate: $18.00 hourly. Commensurate with performance & experience.KPI’s:· Achieve targeted metrics related to Calls / email / faxes· Inquiry wait time· Inquiry escalation...

  • Customer Care Representative

    3 weeks ago

    Old Toronto, Canada Uvisiongroup Full time

    Job descriptionFull-time | Hourly | Weekdays 8 hours | Weekends with noticeSupervisor: Corporate Scheduling and Customer Care LeadWork Location: In-Office Vaughan locationStarting Pay rate: $18.00 hourly. Commensurate with performance & experience.KPI’s:· Achieve targeted metrics related to Calls / email / faxes· Inquiry wait time· Inquiry escalation...

  • Customer Care Technician

    2 weeks ago

    Toronto, Canada MADISON HOMES HOLDINGS Full time

    **Title**: Customer Care Technician **Department**:Customer Care **Reports to**: Manager, Customer Care **Our History**: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master - planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio...

  • Bilingual Customer Care Representative

    2 weeks ago

    Toronto, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: About TTI Canada TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers...

  • Technical Customer Support Representative

    6 days ago

    Toronto, Canada Eurofase Lighting Full time

    ABOUT EUROFASE: For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler,...

  • Technical Customer Support Representative

    6 days ago

    Toronto, Canada Eurofase Lighting Full time

    ABOUT EUROFASE: For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler,...

  • Technical Customer Support Representative

    6 days ago

    Toronto, Canada Eurofase Lighting Full time

    ABOUT EUROFASE: For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler,...

  • Technical Customer Support Representative

    6 days ago

    Toronto, Canada Eurofase Lighting Full time

    ABOUT EUROFASE: For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications.As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler,...

  • Technical Customer Support Representative

    2 days ago

    Old Toronto, Canada EightSix Network Inc Full time

    Technical Customer Support Representative Part Time / Full Time Technical Customer Support RepresentativeFor 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications.As a leading lighting...

  • Technical Customer Support Representative

    2 days ago

    Old Toronto, Canada EightSix Network Inc Full time

    Technical Customer Support Representative Part Time / Full Time Technical Customer Support RepresentativeFor 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications.As a leading lighting...

  • Bilingual Customer Care Specialist

    7 days ago

    Toronto, Canada First National Financial Full time

    We are hiring a Bilingual Customer Care Specialist! **Reporting To**: Manager, Customer Service **Full-Time/Part - Time**: Full-time **Posting Date**: April 11, 2024 **Closing Date**: April 25, 2024 **Hours of Work**: 8:30 a.m. - 5:00 p.m. **Grade**: 8.5 **Office Location**: Downtown Toronto Great location! Steps away from the main public transit...

  • Residential Construction Customer Care Specialist

    2 weeks ago

    Greater Toronto Area, Canada Safeline Group of Companies Full time

    **Company Background**: Reco Services, a company within Safeline Group of Companies, provides third party customer care services for the residential construction industry throughout the Greater Toronto Area (GTA) in Ontario, Canada. **Job Summary**: **Key Responsibilities**: - Conduct thorough Pre-PDIs and Pre-Delivery inspections on newly constructed...

  • Customer Care Coordinator

    4 weeks ago

    Toronto, Canada TalentSphere Staffing Solutions Full time

    Customer Care Coordinator – High-Rise Residential ConstructionLocation: North York, OntarioCompensation: $70K-$80K plus packageJob Overview: We are looking for an experienced Customer Care Coordinator to join our customer service department in North York, specializing in high-rise residential construction. The ideal candidate will have a strong background...

  • Marketing Research Coordinator

    6 days ago

    Toronto, Canada FirstService Residential Full time

    **Marketing Research Coordinator** FirstService Residential is the leading property and community management company in North America, providing full-service, professional association management services to over 8,500 residential communities. Each day, every member of our team strive to fulfill our mission -to deliver exceptional service and solutions that...