Bilingual Customer Care

Found in: beBee jobs CA - 2 weeks ago


Toronto, Ontario, Canada Adecco Canada Full time

Adecco is seeking a skilled and motivated Bilingual Customer Care Administrator - Automotive Finance Associate to work full-time for our client, a leading indirect vehicle financing and leasing solutions provider, located in Toronto, ON. The successful candidate will be responsible for exceptional customer service experience by efficiently answering phone calls, emails, and escalation cases for the Client. The associate will be responsible for meeting all assigned SLAs. In addition, the associate will support the Senior and Manager, Customer Care with various assigned tasks. The Associate will work the shifts between the business hours of Monday-Friday 8:30am – 5:30pm EST

Responsibilities:

  • Manage multiple customer & dealer facing email inboxes regarding lease and loan accounts in an efficient manner. Update the servicing system with detailed and clear notes after each call emails a month)
  • Identify customer's questions, concerns, and complaints in a compassionate, prompt and courteous manner and provide effective solutions. Maintain a high level of professionalism with customers and establish a positive rapport with every customer
  • Meet or exceed the key performance indicators
  • Impact the company's bottom line by problem solving and turning frustrated customers into repeat customers
  • Handle complaints and escalations when necessary. Escalate matters to appropriate teams or departments as and when needed. Follow-up with customers and/or dealers on complaint and/or question resolution status
  • Manage Customer Care Queues, letter generation and other tasks in the servicing system
  • Previous experience in customer facing role, or call center environment preferred
  • Automotive finance experience a plus
  • Experience in corporate work environment preferred
  • College Diploma or University degree preferred

    Qualifications:
  • Bi-Lingual French Canadian/English required.
  • Ability to communicate clearly both verbally and written in both languages.
  • Demonstrated ability to build positive productive relationships with a variety of internal and external stakeholders; along with the ability to gain cooperation and commitment from others.
  • Self-starter who is team oriented and results driven.
  • Capacity to work flexible work hours, which may include day, evening and weekend shifts
  • Ability to work independently and proactively problem solve

If you are looking for a permanent opportunity to work in a fast-paced, challenging environment with a growing company, then this is the job for you. The position offers a competitive salary, excellent benefits, and an opportunity to work with a dynamic team of professionals.

If you are interested in this opportunity, you can apply online, and an Adecco recruiter will be in touch with you soon.


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