Bilingual Customer Care
Found in: beBee jobs CA - 2 weeks ago
Adecco is seeking a skilled and motivated Bilingual Customer Care Administrator - Automotive Finance Associate to work full-time for our client, a leading indirect vehicle financing and leasing solutions provider, located in Toronto, ON. The successful candidate will be responsible for exceptional customer service experience by efficiently answering phone calls, emails, and escalation cases for the Client. The associate will be responsible for meeting all assigned SLAs. In addition, the associate will support the Senior and Manager, Customer Care with various assigned tasks. The Associate will work the shifts between the business hours of Monday-Friday 8:30am – 5:30pm EST
Responsibilities:
- Manage multiple customer & dealer facing email inboxes regarding lease and loan accounts in an efficient manner. Update the servicing system with detailed and clear notes after each call emails a month)
- Identify customer's questions, concerns, and complaints in a compassionate, prompt and courteous manner and provide effective solutions. Maintain a high level of professionalism with customers and establish a positive rapport with every customer
- Meet or exceed the key performance indicators
- Impact the company's bottom line by problem solving and turning frustrated customers into repeat customers
- Handle complaints and escalations when necessary. Escalate matters to appropriate teams or departments as and when needed. Follow-up with customers and/or dealers on complaint and/or question resolution status
- Manage Customer Care Queues, letter generation and other tasks in the servicing system
- Previous experience in customer facing role, or call center environment preferred
- Automotive finance experience a plus
- Experience in corporate work environment preferred
- College Diploma or University degree preferred
Qualifications: - Bi-Lingual French Canadian/English required.
- Ability to communicate clearly both verbally and written in both languages.
- Demonstrated ability to build positive productive relationships with a variety of internal and external stakeholders; along with the ability to gain cooperation and commitment from others.
- Self-starter who is team oriented and results driven.
- Capacity to work flexible work hours, which may include day, evening and weekend shifts
- Ability to work independently and proactively problem solve
If you are looking for a permanent opportunity to work in a fast-paced, challenging environment with a growing company, then this is the job for you. The position offers a competitive salary, excellent benefits, and an opportunity to work with a dynamic team of professionals.
If you are interested in this opportunity, you can apply online, and an Adecco recruiter will be in touch with you soon.
-
Bilingual Customer Representative
Found in: beBee jobs CA - 2 weeks ago
Toronto, Ontario, Canada Vault Credit Corporation Full timeSalary: Who we areVault Credit Corporation offers a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier than traditional...
-
Customer Success Manager
Found in: Adzuna CA C2 - 2 days ago
Toronto, ON, C6A, Ontario, Canada Enso Connect Full timeAre you ready to help shape the direction of a dynamic SaaS-based technology startup? This is your opportunity to significantly impact how we support our customers and grow our business. Join us at Enso Connect as a Customer Success Manager and take on a crucial role in advancing our mission to modernize the hospitality industry.What We DoEnso Connect is a...
-
Customer Care Manager
Found in: beBee jobs CA - 2 days ago
Toronto, Ontario, Canada Madison Group of Companies Full timeAbout Us:The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.For over 55 years, Madison Group has built its foundation on...
-
Customer Care Solutions Consultant
Found in: beBee jobs CA - 2 weeks ago
Toronto, Ontario, Canada Toronto Hydro Corporation Full timePrimary Focus: Analytics and Data SciencesReporting to the Manager, Customer Experience Projects or the Manager, Customer Operations Projects, the Customer Care Solutions Consultant is responsible for the identification and implementation of effective customer focused solutions to meet business goals within the Customer Care and Revenue Services group. Works...
-
Bilingual Customer Experience Specialist
Found in: Adzuna CA C2 - 2 days ago
Toronto, ON, C6A, Ontario, Canada Sym-Tech Dealer Services Full timeCelebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...
-
Customer Care Associate, Remote in Greater Toronto Area
Found in: beBee jobs CA - 3 days ago
Toronto, Ontario, Canada Carewell Full timeAre you a data-driven problem solver who is passionate about making a difference in the lives of others while contributing to a successful business? Join Carewell and be a part of a team that creates impactful solutions for caregivers and their unique challenges. We're looking for hardworking individuals committed to raising the bar and striving for impact,...
-
Manager, Operations Customer Service
Found in: beBee jobs CA - 2 weeks ago
Toronto, Ontario, Canada Air Canada Full timeJob Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Manager Operations, Airports is responsible and accountable to successfully plan, organize, and...
-
Crisis Worker
Found in: beBee jobs CA - 1 week ago
Toronto, Ontario, Canada Providence Health Care Full timeCrisis Worker - Mental Health Emergency Services (Job ID: 1625)Unity Health Toronto, comprised of Providence Healthcare, St. Joseph¿s Health Centre and St. Michael¿s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning...
-
Bilingual Onboarding Officer
Found in: beBee jobs CA - 2 weeks ago
Toronto, Ontario, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity?Manage the enrolment of complex cash management sales, which primarily involves the enrolment of several Cash Management products concurrently. Enrollments are managed with a high level of co-ordination, exceptional communication skills between clients and service partners, commitment to transparency,...
-
Customer Experience Insights Analyst
Found in: beBee jobs CA - 2 weeks ago
Toronto, Ontario, Canada Air Canada Full timeJob Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Manager, Customer Experience Insights & Strategy, the Customer Experience...
-
Bilingual Service Supervisor, Mining
Found in: beBee jobs CA - 2 weeks ago
Toronto, Ontario, Canada Liebherr Full timeLiebherr Mining is currently seeking a highly skilled and motivated individual to join our team as a bilingual (English/French) National Service Supervisor. In this role, your primary responsibility will be to provide effective coaching and supervision to our team members, ensuring seamless operations across various work sites in Canada.This dynamic position...
-
Bilingual (English/French) Emergency Assistance Team Lead
Found in: beBee jobs CA - 2 weeks ago
Toronto, Ontario, Canada Zurich Insurance Company Ltd. Full timeWorld Travel Protection (WTP) is a leading Travel Risk Management (TRM), medical and security assistance company, and Third Part Administrator (TPA). Prevention is at the forefront of WTP wide range of risks mitigation and security assistance solutions available to its clients to ensure that their resources are best utilized to anticipate crisis from...
-
Bilingual Client Support Advisor
Found in: beBee jobs CA - 2 weeks ago
Toronto, Ontario, Canada RBC - Royal Bank Full timeJob SummaryJob DescriptionWhat is the opportunity?Looking to enhance your customer service, communication, and financial services experience? Look no further.As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with...
-
Senior Bilingual Administrator
Found in: beBee jobs CA - 2 weeks ago
Toronto, Ontario, Canada RBC - Royal Bank Full timeJob SummaryJob DescriptionWhat is the opportunity?In this role, you will be responsible for the data entry of various changes to the monthly benefit payroll processing centre. In addition, you will be responsible for any changes received directly from plan sponsors or from their underlying pensioners.What will you do? Data entry of various transactions into...
-
Bilingual Interpretive Officer
Found in: beBee jobs CA - 2 weeks ago
Toronto, Ontario, Canada Legislative Assembly of Ontario Full timeBilingual Interpretive Officer (Student Position)/ Agent(e) d'interprétation bilingue (poste d'étudiant) (Summer position from April 29 to September 2, 2024)Candidates must be enrolled in a post-secondary program and returning to post-secondary education in Fall 2024. Successful candidates will be required to work weekends, holidays, and occasional...
-
Client Care Specialist
Found in: beBee jobs CA - 1 week ago
Toronto, Ontario, Canada Padra Medical Clinic Full timeSalary: About Padra: Padra is the international leader in Hair Transplants and Medical Aesthetics and is making waves with its unparalleled commitment to customer success and satisfaction. As we embark on our journey to establish our first North American flagship location in Toronto, we're seeking a Lead Client Care Concierge to join our team and lead the...
-
Area Manager, Non-Acute
Found in: beBee jobs CA - 2 weeks ago
Toronto, Ontario, Canada Mölnlycke Health Care Full timeAdvance performance, transform livesAs part of a dynamic and growing organization, you'll thrive in an inspiring work culture that values and recognizes the results you achieve. Join Mölnlycke to shape your career while making a meaningful difference in the healthcare sector Molnlycke is hiring an Area Sales Manager for the Non-Acute market In this newly...
-
Bilingual (French and English) Client Advisor
Found in: beBee jobs CA - 2 weeks ago
Toronto, Ontario, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity?Looking to enhance your customer service, communication, and financial services experience? Look no further.As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with...
-
Patient Care Coordinator
Found in: Adzuna CA C2 - 2 weeks ago
Toronto, Ontario, Ontario, Canada BioPed Footcare Full timeCompany Description BioPed Footcare has been providing custom made orthotics and foot care solutions for over 40 years across Canada. With 65 locations, our highly trained Certified Canadian Pedorthists assess, design, and manufacture custom made orthotics in our on-site labs, allowing fast turnaround times and immediate adjustments. We also provide...
-
Care Supervisor
Found in: beBee jobs CA - 2 weeks ago
Toronto, Ontario, Canada CBI Health Group Full timeCare Supervisor - Toronto PRIMARY DUTIESAs a Client Care Supervisor, you will:• Respond to patient referrals within timelines (internal and external)• Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and process as aligned with established policy and procedure guidelines• Document all required information, including...