Office Admin

2 months ago

Kelowna, Canada Overhead Door Corporation Full time

Job Description

We have an immediate opening for a Administrator / Service Coordinator in our Kelowna Branch. Reporting to the Field Operations Manager, the Service Coordinator is vital to our everyday operations, and they take full ownership for the service cycle. This role is a permanent, full time position.

Responsibilities

Responsibilities:

Schedule service and warranty calls with the customer. Accurately completes documents required to process work orders and forwards them to the customer and / or sales; conducts follow-up to completion. Ensures that amounts billed to customers are correct & follows up with customers to ensure timely payment, including collecting of purchase orders or Credit Card information from the customer. Opens and closes work orders (including material and equipment sourcing) in a timely manner. Distributes required paperwork to our technicians, parts department, and warehouse personnel. Dispatches and communicates with our technicians for the required information relevant to the job prior to and during the service call cycle. Regularly reviews and follows up on work orders and claims to obtain prompt payment. Reviews technician time to ensure all time is approved by management and submitted to payroll in a timely manner. Reviews all work orders and prepares them for final review by the Branch Office Supervisor. Ensures accuracy in parts, stories, time segments, highlights any potential discrepancies for the Branch Office Supervisor’s final review. Processes warranty work orders for submission in accordance with company and manufacturer guidelines. Ensures that defective parts are returned to the manufacturer / supplier in a timely manner. Other duties, as assigned.

Skills:

A passion for creating a positive customer experience. Exceptional written and oral communication skills. Well organized, high level of accuracy and strong attention to detail. Ability to handle stressful situations professionally; the ability to exhibit a professional manner in dealing with others and maintaining constructive working relationships. Ability to effectively sell additional services or products to customer. Ability to identify additional services or products that may benefit the customer and effectively communicate their value. Ability to work and succeeding a team environment.

Qualifications

Qualifications:

3-5 years of experience scheduling and dispatching field service Proficient with the usage of Microsoft Office Suite. Superior resourcefulness, integrity, and solid work ethic. Working knowledge of MS Outlook (including calendar) and Excel  Strong ability to multi-task and follow through with defined tasks. Strong English language skills, required. Minimum completed education – high school Possess a valid Driver's License and vehicle

We offer:

A positive work environment with competitive pay and an excellent benefit plan  Comprehensive technical, safety and product training provided Opportunity to build a long-term career with upward mobility Excellent Health and Dental benefits offered for full time employees COR Certified workplace Equal opportunity employer

  • Receptionist/admin Support

    5 months ago

    Kelowna, Canada CARO Analytical Services Full time

    **CARO Analytical Services** is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the...

  • Admin Assistant/bookkeeper

    6 months ago

    Kelowna, Canada Nixon Hospitality Group Full time

    Nixon Hospitality is looking for a part time Admin Assistant/Bookkeeper with the opportunity to grow into a full time position. Interested applicants should have a working knowledge of Microsoft Excel/Word and a basic understanding of bookkeeping. Key Responsibilities Include: - Filing and general office duties - Assist Controller and other employees in...

  • Office Coordinator

    6 months ago

    Kelowna, Canada Prestige Hotels and Resorts Full time

    Prestige Hotels and Resorts’ Corporate Office is looking for a full-time Office Coordinator to join our team in downtown Kelowna. **Who are we?** We are more than a hotel chain. We are B.C.’s finest family-owned chain of resorts, hotels, and inns with locations across beautiful British Columbia. We pride ourselves on delivering superior guest...

  • Bookkeeper - Part Time

    5 months ago

    Kelowna, Canada G. Lidhar CPA Inc. Full time

    G. Lidhar CPA Inc. is an accounting and tax advisory firm providing a wide array of services including compilation and review engagements, corporate and personal tax returns, business consulting, corporate reorganization, and other tax planning services. We are seeking a bookkeeper or junior accounting technician to join our team. We have clients from many...

  • Bookkeeper

    2 months ago

    Kelowna, Canada Potentia Human Resources Inc. Full time

    Ourclient a dynamic public practice accounting firm in Kelowna BC ison the lookout for a skilled bookkeeper or junior accountingtechnician with three to five years of experience to join theirexpanding team. As the firm has grown significantly in recent yearsthey now support a diverse range of clients across industriesincluding professional services...

  • Class 3 Delivery Driver

    6 months ago

    Kelowna, Canada Equation Staffing Solutions Full time

    Our client, located in the beautiful city of Kelowna, is looking for a customer-focused Class 3 Delivery Driver to join their busy team. If you’re looking for full-time hours, enjoy being active at work, and have your steel toes ready to go, we’d love to speak to you!Responsibilities:Operate a company vehicle delivering products to residential and...

  • Class 3 Delivery Driver

    6 months ago

    Kelowna, Canada Equation Staffing Solutions Full time

    Our client, located in the beautiful city of Kelowna, is looking for a customer-focused Class 3 Delivery Driver to join their busy team. If you’re looking for full-time hours, enjoy being active at work, and have your steel toes ready to go, we’d love to speak to you!Responsibilities:Operate a company vehicle delivering products to residential and...

  • Marketing Intern

    5 months ago

    Kelowna, Canada YMCA of Southern Interior BC Full time

    Are you a passionate, creative and organized marketing professional who is skilled in either videography, digital marketing or admin/data management? _ - Are you tech savvy and thrive in a fast-paced work environment? _ - Do you want to work with an organization that is creating lasting personal and social change? _ **If the following sounds like meaningful...

  • Treatment Coordinator

    6 months ago

    West Kelowna, Canada Dentalcorp Canada Full time

    About us: Carrington Dental Centre has been serving the West Kelowna community since 1998. We offer comprehensive dental services to suit the unique needs of all our patients, including implants, braces, Invisalign®, root canals, mouth guards. Our team of four dentists have extensive experience in dentistry and are passionately dedicated to continuing...

  • Seasonal Property

    5 days ago

    Kelowna, Canada The Salvation Army Full time

    Description The Seasonal Property & Facilities Coordinator gives oversight to facilities management for the MU. The incumbent is responsible for ongoing maintenance, security of four properties and the equipment/materials that enable mission: Westside Ministry Site (Westbank), Church (Kelowna), Community Services (Kelowna) and Officer’s Quarters...