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Customer Service Representative

2 months ago

Greater Sudbury, Canada FBC Farm and Small Business Tax Consultants Full time

Overview

As the first point of contact with our Members, the Customer Service Representative is a critical part of the FBC team. They demonstrate a positive energy and consistently provides exceptional customer service to FBC Members.

If you appreciate growth and training opportunities, thrive on building relationships and helping others, and want to develop your career in tax and accounting, then this is the role for you.

Please note that this position will report directly in person to our Sudbury, ON branch office.

Key Responsibilities

As a Customer Service Representative, you will:

Provide exemplary customer service to FBC Members Collaborate with other team members/departments to manage and exceed Member expectations Prepare, review and file confidential documents, reports and other correspondence materials

What You Will Bring

Required Experience:

2+ years of front-line customer service experience

Desired Experience:

Excellent written and verbal communication skills with well-developed telephone skills An aptitude for learning Superior organizational skills Superior time management skills with the ability to multi-task and prioritize appropriately A working knowledge of MS Office

Why FBC?

At FBC, we are dedicated to supporting you for the long term, no matter the challenge. Integrity is at our core; we stand by our word, and you can trust us completely. We believe in collaboration, valuing every team member and ensuring every voice is heard. Innovation drives us as we continually evolve and adapt to stay ahead. We demonstrate respect by truly valuing you in all our interactions. Our reliability ensures we are there for you whenever and wherever you need us. When we achieve success, we celebrate our accomplishments and share our victories with pride.

And yes, we offer competitive compensation and comprehensive benefits.

If you envision yourself thriving in this supportive and dynamic environment, we encourage you to  Apply Today