IT Support Specialist

2 months ago

Bedford, Canada REDspace Full time

At REDspace, our team’s diversity makes us stronger. We encourage and embrace applications from individuals of all backgrounds, including BIPOC, women in non-traditional roles, persons with disabilities, and members of the LGBTQ+ community.

About REDspace.

REDspace turns complex problems into simple solutions by leveraging cutting-edge technologies and industry best practices. We have a broad portfolio that includes media & entertainment, energy, defense and healthcare, and we’re still diversifying. Our specialties include streaming media architectures, multiplatform applications, systems integration platforms and data analytics systems. We work with many industry-leading clients including Warner Bros. Discovery, Paramount, PlutoTV, Apple, Emera, IBM, and Sesame.

IT Support Specialist.

When it comes to technical problem solving, you are everyone and anyone’s go-to. Throughout your career, you have built a reputation for providing exceptional client service and can easily jump in and provide support. Detailed, collaborative, and analytical, you balance multiple priorities and deadlines without breaking a sweat.

Reporting to the Director of IT, the IT Support Specialist will provide in office technical support for client based applications and internal workstation equipment. 

About the Role.

  • Support end users in day-to-day IT tasks, including troubleshooting of workstations, printers, test devices, and other office IT equipment or services.
  • Act as a liaison between end users and administrators, providing an additional level of support as needed.
  • Monitor support inboxes, tickets, and Slack support channels to ensure timely issue resolution.
  • Provide training and support to end-users on computer systems, software, and hardware. Answer questions, offer guidance, and troubleshoot as needed.
  • Assist in the registration and management of hardware and software inventory.
  • Manage the lease return process and facilitate the rollout of new assets.
  • Action emails and requests, passing them on to appropriate developer teams when required.
  • Provide client-based (IBM) Application Support via email and Slack.
  • Communicate support issues to developers and actively contribute to solving client application problems.
  • Deliver exceptional customer service to both external customers and internal teams.
  • Participate in problem resolution across multiple platforms, proposing changes to prevent future occurrences.
  • Perform routine maintenance tasks such as software updates and system backups, and recommend upgrades to improve system performance.
  • Attend regular Application Support meetings to stay informed about upcoming projects and ongoing support activities.
  • Take ownership of problems and manage assigned tasks, ensuring timely completion.
  • Develop and maintain process documentation on support processes and procedures.
  • Multitask while managing support tasks and hitting multiple project targets in a dynamic environment.
  • Other duties as required.

Skills/Experience.

  • Minimum of three years’ experience working with supporting end users.
  • Relevant experience in helpdesk or enterprise application technical support.
  • Relevant secondary education in Information Technology or another related field. 
  • Knowledge of networking principles and VPN.
  • Proficient with MacOS and Windows Operating Systems.
  • Valid driver’s license and access to a reliable vehicle.
  • Proactive in seeking out tasks, communication, and updating status.
  • Willing to ask for assistance when roadblocks impede progress.
  • Able to explain tech problems in plain English.
  • Detail-oriented and proficient organizer.
  • Strong oral and written communication skills.
  • Able to define requirements and take on tasks with minimal supervision and juggle multiple deadlines.
  • Confident handling/coordinating multiple tasks with changing priority levels.
  • Naturally analytic, a good team player, strong work ethic.
  • Strong troubleshooting and problem solving skills.

Working at REDspace.

One of the big plus sides of working at REDspace is we look out for you.

Your well-being. We offer:

  • Fully company-funded health, vision, dental, EFAP, and life insurance coverage with access to virtual doctor visits via Maple
  • Pension plan contribution matching
  • A flexible Health Spending Account and/or Lifestyle Spending Account

Your career. We’re invested in your growth. We offer:

  • A competitive compensation package, commensurate with experience
  • Weekly sharing sessions for projects and technology
  • Free access to a wide variety of training material including access to Udemy Business
  • Team-oriented education strategy, which includes a professional development allowance
  • Consistent, frequent check-ins with leadership

Your happiness. You’ll enjoy coming to work every day. We offer:

  • A hybrid work environment requiring in-office presence three days a week, with remote work options for the remaining days.
  • A large, beautiful office with free parking, an on-site gym/sauna, and complimentary coffee and snacks
  • Fully remote positions are available for candidates outside the HRM area (50km), where applicable.
  • Social and team building events 
  • Charitable donation matching

Our commitment to diversity.

At REDspace, we believe that diverse backgrounds, talents, skills, experiences, and perspectives strengthen our business and enrich the communities in which we work and live. We are dedicated to fostering an inclusive environment where knowledge sharing and collaboration thrive, empowering our employees to achieve their best.

We are committed to growing and nurturing a workplace that values and respects every individual. Our hiring practices are based solely on merit and skill, ensuring that all employment-related and hiring decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national or indigenous origin, disability, age, citizenship, marital status, or Veteran status.

Join us in our mission to create a dynamic and inclusive community where everyone can contribute and succeed.

Our Hiring Process. What to expect.

  • Resume Review: A member of our Hiring Team will review your resume.
  • Introductory Call: If your skills and experience are a match, you will be contacted for an introductory call with a member of our Hiring Team to get to know you better.
  • Technical Assessment: Depending on the role, you may be invited for a technical interview and/or to complete a technical assessment. 
  • Final Interview: Selected candidates will proceed to a final team interview.
  • Offer: Successful candidates will receive an offer to join our team

*Please note that this is our typical recruitment process - some roles may have different or additional steps.

Need accommodations?

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage of the application or interview process, please let us know, and we will work with you to meet your needs.

Where to find us.

168-1595 Bedford Hwy

Bedford NS, Canada B4A 3Y4

This position is a hybrid position based out of our Bedford office.

We appreciate your interest in REDspace

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