Seasonal Retail Customer Service Team Member
2 months ago
Offrir un service à la clientèle amical, aider les clients à magasiner dans notre magasin et à trouver ce qu'ils recherchent. Veiller à ce que tous les clients bénéficient d’un passage rapide et amical aux caisses. Effectuer le déchargement des livraisons par camion et les tâches liées à la présentation de la marchandise dans tout le magasin, y compris le maintien des normes de rangement du magasin afin de respecter les promesses de notre marque.
Activités principales
Aider les clients à faire leurs achats, à trouver le produit qu'ils recherchent et à trouver des solutions. Offrir une expérience rapide et courtoise aux caisses et manipuler l’argent selon les normes. Sensibiliser les clients aux avantages du programme de récompenses et effectuer les inscriptions. Mettre les clients au courant du sondage Voix du client (VDC). Aider avec les processus omnicanaux, y compris les commandes AEL/REM (achetez en ligne, ramassez en magasin) et les commandes expédiées à partir du magasin (EXP/M). Participer aux processus de déchargement des camions, de remplissage des présentoirs et de planogramme (POG). Responsable du rangement de la marchandise et de l'entretien, y compris le processus de retour de la marchandise, replacer la marchandise sur les étagères et du rangement général du magasin, afin d'assurer un magasin où la marchandise est bien présentée et en stock. Effectuer les tâches d’optimisation des stocks en magasin (OSEM) et les montages pour les soldes hebdomadaires tel qu’assignées. Soutenir les programmes de prévention des pertes et de sécurité. Respecter les Procédures opérationnelles normalisées (PON) et les programmes de l’entreprise pour assurer la conformité aux lois et exigences applicables, mettre en pratique les politiques et les normes de l’entreprise. Interagir avec les autres de façon acceptable et respectueuse, rester positif et respectueux même dans les situations difficiles, faire la promotion de l’engagement envers la vision et les valeurs de l’entreprise, projeter une image positive et servir de modèle pour les autres. Autres tâches assignéesCatégorie
Connaissances/compétences/habiletés préférables
Type d’expérience préférable requis pour le poste:
Expérience de vente au détail ou de service à la clientèle préférable.Exigences physiques et environnementales (CD, Artistree, magasins)
La description du poste doit préciser les exigences physiques minimales du poste telles que les exigences liées au temps passé debout, assis, à soulever des charges, à marcher et à effectuer des mouvements répétitifs. Décrire les conditions environnementales pour lesquelles le postulant ou l’employé doit être au courant, tout particulièrement en ce qui a trait aux facteurs environnementaux pouvant causer un risque de santé ou de sécurité.
Exigences physiques
Environnement de travail
Habileté à rester debout pendant de longues périodes Habileté à se déplacer dans le magasin Se courber, soulever, transporter, atteindre et s’étirer fréquemment Soulever des boîtes lourdes et accéder à des étagères élevées à l’aide d’une échelle ou d’un équipement similaire. Si vous avez besoin d’aide pour effectuer ces tâches de votre travail, veuillez communiquer avec un superviseur pour entamer un processus interactif et trouver un accommodement raisonnable Environnement de magasin de détail public à prendre soin des clients; toutes les aires publiques sont climatisées; quelques entrepôts peuvent ne pas être climatisés; il se peut que du travail à l’extérieur vous soit assigné (recueillir les paniers de magasinage ou pendant le déchargement des camions); l’atelier d’encadrement comporte une machine de coupe du verre et une presse à chaud; les heures de travail comprennent les soirs, les fins de semaine et tôt le matin.Les postulants du Canada et des États-Unis doivent répondre aux exigences fédérales, provinciales et locales pour le poste.
Michaels requires all team members in this role to be at least sixteen (16) years or older.Nous sommes là pour les amateurs d’artisanat Joignez-vous à une équipe où l’innovation et le travail d’équipe convergent afin de soutenir les missions les plus palpitantes du monde
Michaels est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Nous sommes là pour tous les membres d’équipe et tous les amateurs pour créer, innover et être meilleurs ensemble.
To review a comprehensive list of benefits, please visit (MIKBenefits.com)
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