District Manager

Company:

IndemniProDistrict Manager - Greater Toronto area

Reporting to the VP of the Central region, the District Manager will provide leadership to achieve high performance levels while building a culture emphasizing collaboration in the delivery of highest-quality service within multiple branches throughout the designated geographic area.

This individual’s previous management experience, initiative, drive, and business acumen enables the promotion and improvement of ClaimsPro standards and goals throughout the district.

As District Manager, the incumbent will also assist with the communication and implementation of ClaimsPro process change and as a member of the leadership team will emulate and encourage ClaimsPro’s Guiding Principles while promoting a team environment within the district.

Mobility is also necessary as travel is often required daily and may occur outside of regular business hours. This position is responsible for the branch management duties of the local branch and any others as may be assigned from time to time. Branch locations include Markham, Mississauga, Burlington, Newmarket, Whitby, Barrie, and Collingwood.

Quality/Customer Service

Establish goals and monitor file reviews of Branch Managers in accordance with client billing expectations and corporate standards.

In conjunction with the Quality Assurance team, participate in the QA plan and execute against that plan for the district and branch portion.

Review, analyze, revise, and sign adjuster’s reports, ensuring compliance/accuracy and efficiency.

Review fees for accuracy and quality

Work with Branch Managers in handling escalated insured and client complaints.

Assess branch performance on a weekly basis using management reports and other tools/resources.

Act in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims.

Works with Supervisor, Administrative Support to coordinate effective file support for adjusters.

Provide file review feedback and in some cases direction on file completion.

Employee Development

Provide mentoring and training to direct reports.

Accountable for employee engagement

Coordinate and facilitate staff meeting on a regular basis.

Accountable for succession planning key roles (including, but not limited to Administration, Adjuster and Manager positions)

Prepare and discuss performance reviews with direct reports.

Provide guidance and feedback regarding performance on direct reports and/or other staff members.

Work in conjunction with HR in development of performance improvement plans

Support technical training and other development requirements.

Resource Management

Monitor and assess resources (capacity) vs. volume in conjunction with Human Resources and the management team.

Assist with recruitment and selection within the District and Branch

Business Development

Responsible for meeting business development objectives as set out by the Corporation.

In conjunction with the Sales team, from a technical perspective, supporting the onboarding of new accounts.

In conjunction with the Sales team, involved in reporting performance management of accounts to the client(s)

Responsible for the overall account management and effective partnerships with dedicated accounts; running performance overviews and producing monthly revenue reports to track trends.

Financial Management

Overall responsibility for financial targets as applicable to the District and Branch

Responsible for revenue contributions and EBITDA/margins

Control of SG&A costs

Overall responsibility for A/R targets

Responsible for interim billing and account receivable targets as per company standards

Oversee revenue contributions and margins.

Manage budgeted revenue expectations in conjunction with individual adjuster production.

Budgeting/Business Planning

Assist VP in the development and execution of the budget and business plan for the District and Branch

Monitor the budget and strategic initiatives against the plan

Other

In conjunction with the Licensing Officer, review licensing status/issues with FSRA and manage criteria.

Involved in the processing of any E&O concerns, reviewing and managing the file.

Support the account management and effective partnerships with dedicated accounts; running performance overviews and producing monthly revenue reports in order to track trends.

Special projects as assigned by management.

Responsible for the communication of corporate policies and ensuring compliance.

Qualifications & Experience

University degree/college diploma preferred or equivalent business experience.

CIP / FCIP designation or actively pursuing and/or nearing completion of same.

All lines licensed in Ontario.

5+ years of Tier 1 branch management experience

5+ years’ experience in developing and managing budgets.

10+ years general Insurance industry experience within a claims environment

Proficient with use of Microsoft Office Products (Outlook, Word, Excel, OneDrive)

Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience.

Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

Strong commitment to ongoing education and learning

Competencies

Management abilities – demonstrated skills for effectively managing people and services, using an entrepreneurial, fiscally responsible approach.

Leadership skills – ability to lead people effectively.

Problem Solving – the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible.

Business Acumen – the ability to initiate and contribute to business development through visibility, displaying of technical expertise and managerial skills.

Initiative – being proactive in identifying new opportunities within the industry and effectively following up on each opportunity.

Determination – the ability to continue to strive for a solution despite obstacles from others and/or uncontrollable situations.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.

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