Customer Success Engineer
4 months ago
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
The Challenge
Customer Success Engineers are designated customer facing engineers for our Strategic clients, driving value realization and return on the client’s investment This team is filled with technology-savvy individuals who have experience in digital marketing and know its value in driving company strategies. We work directly with our clients to understand business and technical requirements, build long term relationships, and develop and operate AEM cloud solutions that delight customers and meet SLAs.
***This role requires ability to achieve a Top Secret Clearance along with proficiency in French language (speaking and writing A, A/B, B) and hands-on Linux experience.
This position includes all of the following aspects:
Strategic client relationship management CSEs are assigned as a designated technical operation advisor to 5 to 7 customers who are using Adobe Experience Manager and other digital marketing products. The CSE role is equally: client facing (developing long term client relationships, keyboard facing (technical operations), and colleague facing (developing your own subject matter expertise, and drawing on that of others in a collaborative environment) CSEs are trusted advisors who champion projects and initiatives and bridge between clients, third party providers, project management, internal engineering and automation engineers. There will be frequent interaction with clients including Directors, of Fortune 500 companies.What we do
We communicate consistently with clients throughout the contract lifecycle, calling out relevant issues where needed. We maintain client contact and provide status updates for all outstanding issues while continuing to handle client expectations, keeping clients satisfied and expectations realistic. We help our clients achieve their business objectives by providing resources to answer clients' questions, identifying needs for account customization and oversee implementation changes and encourage client contract renewal. We work closely with account teams and collaborate with other internal team members (consulting/project management/engineering services/customer support) to be sure mutual objectives are met in support of client happiness. CSEs lead all aspects of customer support to ensure timely closure of quality and security issues and provide project management for professional services requests.Required Qualification :
Proficiency in French language (speaking and writing) Ability to achieve a Top Secret Clearance Strong knowledge of Linux and other services such as Docker, Kubernetes (AKS/EKS), PHP, MySQL, Redis, Java, Chef and CDN (CloudFront, Akamai, Fastly) services. Proficiency in AWS or Azure with an understanding of cloud-hosted web applications. Experience with operating and monitoring Enterprise software. Real passion for digital marketing and client success and have a proven track record of optimally leading client relationships and technical projects with an excellent work ethic and collaboration skills. Self-motivated and passionate about exceeding client expectations and understand enterprise internet business models and online processes, terminology, concepts and strategies. Ability to evaluate and adapt to change, excel in high stakes situations and provide responsive, thoughtful dedication to client success. Excellent social, presentation, and interpersonal skills, both verbal and written.Duties include:
Work with Adobe Experience Manager (AEM) and other Digital Marketing products and teams Assist in developing new automation tools to increase efficiency and productivity Adobe Command/Control and CI/CD tools to manage next generation cloud solutions. Collaborate with teams to provision, customize, monitor, and upgrade our cloud-hosted Enterprise offerings.-
Customer Success Engineer
1 week ago
Ottawa, Ontario, Canada Adobe Full timeJob Title: Customer Success EngineerAt Adobe, we're passionate about empowering people to create beautiful and powerful digital experiences. We're seeking a highly skilled Customer Success Engineer to join our team and drive value realization and return on investment for our Strategic clients.The ChallengeAs a Customer Success Engineer, you'll work directly...
-
Customer Success Engineer
1 week ago
Ottawa, Ontario, Canada Adobe Full timeJob Title: Customer Success EngineerAt Adobe, we're passionate about empowering people to create beautiful and powerful digital experiences. We're seeking a highly skilled Customer Success Engineer to join our team and drive value realization and return on investment for our Strategic clients.The ChallengeAs a Customer Success Engineer, you'll work directly...
-
Customer Success Engineer
7 days ago
Ottawa, Ontario, Canada Adobe Full timeJob Title: Customer Success EngineerWe are seeking a highly skilled Customer Success Engineer to join our team at Adobe. As a Customer Success Engineer, you will be responsible for driving value realization and return on investment for our strategic clients.Key Responsibilities:Develop and maintain long-term relationships with clients, understanding their...
-
Customer Success Engineer
7 days ago
Ottawa, Ontario, Canada Adobe Full timeJob Title: Customer Success EngineerWe are seeking a highly skilled Customer Success Engineer to join our team at Adobe. As a Customer Success Engineer, you will be responsible for driving value realization and return on investment for our strategic clients.Key Responsibilities:Develop and maintain long-term relationships with clients, understanding their...
-
Customer Success Engineer
7 days ago
Ottawa, Ontario, Canada Adobe Full timeJob Title: Customer Success EngineerWe are seeking a highly skilled Customer Success Engineer to join our team at Adobe. As a Customer Success Engineer, you will be responsible for driving value realization and return on investment for our strategic clients.Key Responsibilities:Develop and maintain long-term relationships with clients, understanding their...
-
Customer Success Engineer
3 weeks ago
Ottawa, Ontario, Canada Adobe Full timeCustomer Success EngineerJoin our team of technology-savvy individuals who drive value realization and return on investment for our Strategic clients.The ChallengeWe are seeking a skilled Customer Success Engineer to work directly with our clients to understand business and technical requirements, build long-term relationships, and develop and operate AEM...
-
Customer Success Engineer
7 days ago
Ottawa, Ontario, Canada Adobe Full timeCustomer Success Engineer Summary: Drive value realization and return on investment for Strategic clients as a designated customer-facing engineer, leveraging technology expertise and digital marketing knowledge to deliver AEM cloud solutions. Customer Success Engineers are technology-savvy individuals who work directly with clients to understand business...
-
Customer Success Engineer
2 weeks ago
Ottawa, Ontario, Canada Adobe Full timeJob SummaryWe are seeking a highly skilled Customer Success Engineer to join our team at Adobe. As a key member of our client-facing team, you will be responsible for driving value realization and return on investment for our strategic clients.Key ResponsibilitiesDevelop and maintain long-term relationships with clients, providing technical guidance and...
-
Customer Success Engineer
2 weeks ago
Ottawa, Ontario, Canada Adobe Full timeJob SummaryWe are seeking a highly skilled Customer Success Engineer to join our team at Adobe. As a key member of our client-facing team, you will be responsible for driving value realization and return on investment for our strategic clients.Key ResponsibilitiesDevelop and maintain long-term relationships with clients, providing technical guidance and...
-
Customer Success Engineer
2 weeks ago
Ottawa, Ontario, Canada Adobe Full timeJob SummaryWe are seeking a highly skilled Customer Success Engineer to join our team at Adobe. As a key member of our client-facing team, you will be responsible for driving value realization and return on investment for our strategic clients.Key ResponsibilitiesDevelop and maintain long-term relationships with clients, providing technical guidance and...
-
Customer Success Engineer
2 weeks ago
Ottawa, Ontario, Canada Adobe Full timeAbout the RoleWe are seeking a highly skilled Customer Success Engineer to join our team at Adobe. As a key member of our Strategic client-facing team, you will be responsible for driving value realization and return on investment for our clients.Key ResponsibilitiesDevelop and maintain long-term relationships with clients, understanding their business and...
-
Customer Success Engineer
2 weeks ago
Ottawa, Ontario, Canada Adobe Full timeAbout the RoleWe are seeking a highly skilled Customer Success Engineer to join our team at Adobe. As a key member of our Strategic client-facing team, you will be responsible for driving value realization and return on investment for our clients.Key ResponsibilitiesDevelop and maintain long-term relationships with clients, understanding their business and...
-
Customer Success Engineer
4 months ago
Ottawa, Canada Adobe Full timeJOB LEVELP40EMPLOYEE ROLEIndividual ContributorThe Challenge Customer Success Engineers are designated customer facing engineers for our Strategic clients, driving value realization and return on the clientâs investment! This team is filled with technology-savvy individuals who have experience in digital marketing and know its value in driving...
-
Customer Success Engineer
2 weeks ago
Ottawa, Ontario, Canada Adobe Full timeCustomer Success Engineer Drive value realization and return on investment for Strategic clients, working directly with them to understand business and technical requirements, build long-term relationships, and develop and operate AEM cloud solutions that delight customers and meet SLAs. Key Responsibilities: Strategic client relationship management,...
-
Customer Success Strategist
3 weeks ago
Ottawa, Ontario, Canada Adobe Full timeAbout the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at Adobe. As a key member of our customer success team, you will be responsible for driving value realization and return on investment for our strategic clients.Key ResponsibilitiesStrategic Client Relationship Management: Develop and maintain long-term relationships...
-
Customer Success Strategist
3 weeks ago
Ottawa, Ontario, Canada Adobe Full timeAbout the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at Adobe. As a key member of our customer success team, you will be responsible for driving value realization and return on investment for our strategic clients.Key ResponsibilitiesStrategic Client Relationship Management: Develop and maintain long-term relationships...
-
Customer Success Strategist
3 weeks ago
Ottawa, Ontario, Canada Adobe Full timeAbout the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at Adobe. As a key member of our customer success team, you will be responsible for driving value realization and return on investment for our strategic clients.Key ResponsibilitiesStrategic Client Relationship Management: Develop and maintain long-term relationships...
-
Client Success Engineer
1 month ago
Ottawa, Ontario, Canada Dr. Kraus & Cie. KG Full timeJoin our team as a Client Success EngineerCompany Overview:We are Dr. Kraus & Cie. KG, a prominent provider of innovative solutions designed for Managed Service Providers (MSPs). Our platform empowers MSPs to enhance their clients' software utilization, improve security measures, and increase operational productivity.Position Overview:Dr. Kraus & Cie. KG is...
-
Customer Success Specialist
3 weeks ago
Ottawa, Ontario, Canada Adobe Full timeAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Adobe. As a key member of our customer-facing team, you will be responsible for driving value realization and return on investment for our strategic clients.Key ResponsibilitiesDevelop and maintain long-term relationships with clients, understanding their business...
-
Customer Success Specialist
3 weeks ago
Ottawa, Ontario, Canada Adobe Full timeAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Adobe. As a key member of our customer-facing team, you will be responsible for driving value realization and return on investment for our strategic clients.Key ResponsibilitiesDevelop and maintain long-term relationships with clients, understanding their business...
