Customer Success Associate

7 months ago

Ottawa, Canada Solink Full time

**Customer Success Associate**

A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.

**_
A bit about the role _**

Solink is actively looking for a Customer Success Associate to join or growing team as we enter a new phase of growth. As a Customer Success Associate you will be responsible for assisting with our clients needs to build productive and trusted relationships with our great customers. You will help manage the customer relationship and be the advocate for our customers to help them realize business value from their investment and partnership with Solink. You will balance your own book of business while assisting in the growth of the teams overall book of business. As a customer-centric company, the relationships and trust we build between the client and Solink is a critical indicator of success.

**WHO YOU ARE**:

- Looking for a great opportunity to begin a career in customer success
- Curious, Empathetic, technically savvy, resourceful
- Revenue motivated but has a consultative approach
- Knowledgeable technically and ability to learn quickly
- Highly relationship-driven and work for the long term
- Proactive and sensitive to customer needs
- Willingness to become an expert on our product to help drive customer adoption
- Customer-focused; demonstrates a desire to proactively help and serve customer's needs
- Collaborative and team-focused: works with others to deliver results, meaningfully contributing to the team and prioritizing team needs
- A background in foodservice/hospitality, retail or our other core markets is considered an asset
- Additional language skills are an asset (French, Spanish)

**SECURITY REQUIREMENTS**:

- Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
- Be willing to comply with Solink’s own security policies and standards.

**WHAT WILL YOU DO?**
- Manage a portfolio of small and medium clients across North America with onboarding, training, usage, and retention
- Help establish success strategies along with Customer Success Managers and their assigned clients
- Assist with large customer pilots
- Work with Customer Enablement and Sales, assisting with client-specific reporting and customization requests
- Design and implement workflows for efficient and streamlined touchpoints with all clients
- Train users on the Solink platform, walking them through the basics of Video Discovery
- Complete tasks assigned to you through a ticketing system with a focus on priority and due dates
- Identify customers with low usage numbers and engage them with new features
- Assist in audit, loss prevention and investigation requests from customers
- Follow up on Support and Data tickets while also being assigned basic requests by Sales and Enablement
- Prepare documentation and presentations relating to training
- Ensure customers have an incredible experience with Solink and escalate to senior staff as needed
- Manage your book of business in a 1:Many distribution with a “tech-touch” approach
- Teach clients to be self-sufficient in the product and influence adoption of the product
- Manage escalations from the client quickly and effectively
- Provide an exceptional level of service that turns customers into advocates

**WHAT IS SOLINK?**

Solink is transforming conventional data into ‘smart’ data. Solink connects and synchronizes brick-and-mortar business systems like video + Point of Sale data, to create insight into loss prevention, security, and operations issues. We find new and powerful ways for businesses to get real value from the data and footage created daily by their standard systems.

We’re one of Ottawa’s fastest-growing companies. We're not just a tech and security company - we are rapidly evolving the way that we use and think about video security, data analytics and technology. We're enhancing the status quo to positively impact clients and customers' businesses.

We’re on a steep growth trajectory, which means lots to do, lots to learn, and lots to experience What an exciting adventure ahead - and our Solinkians make the greatest travel companions

Solink thrives because of our team; we know that in our business and in our daily work, people make all the difference. We’re looking for people who are driven by curiosity, hungry to innovate, and striving to make an impact.

**WHY WORK AT SOLINK?**

Working with us means you’ll be working for a company that values your input and allows you to bring your ideas to life. We offer a collaborative, creative, supportive work environment with a culture that is undeniably fun

All that - PLUS we offer..
- Flexibility in your chosen hours of work by helping you get "stuff" done (encourages that work-life balance);
- Opportunities

  • Customer Success Associate

    3 months ago

    Ottawa, Canada TalentTank Recruiting Inc. Full time

    CUSTOMER SUPPORT ASSOCIATE - Ottawa, Hybrid We are seeking a high-energy, driven individual with impeccable attention to detail to join our Customer Success team as a Customer Support Associate. Our ideal candidate is a self-starter who is able to juggle competing priorities, communicate clearly and is always looking for ways to improve the customer...

  • Customer Success Associate

    3 weeks ago

    Ottawa, Canada Moz Full time

    DescriptionPosition at MOZ GroupCustomer Success AssociateThis position is a hybrid office-remote role, located in Ottawa.Campaigner is a Ziff Davis brand, offering a full-featured email and SMS marketing platform for businesses to engage their customers. With over 20 years in business and a global reach, our experienced team of experts help customers of all...

  • Customer Success Associate

    1 month ago

    Ottawa, Canada Assent Full time

    **Company Description** Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply...

  • Customer Success Associate

    2 months ago

    Ottawa, Canada MOZ Group Full time

    **Customer Success Associate** This position is a hybrid office-remote role, located in Ottawa. **Responsabilities** - Focus on understanding your assigned customers’ business goals and objectives, providing expertise on how Campaigner® can be utilized to meet them. - Drive usage and adoption of Campaigner® products, services and solutions, driving...

  • Customer Success Representative

    2 months ago

    Ottawa, Canada Ziff Davis Full time

    Description Position at MOZ Group Customer Success Associate Campaigner is a Ziff Davis brand, offering a full-featured email and SMS marketing platform for businesses to engage their customers. With over 20 years in business and a global reach, our experienced team of experts help customers of all sizes achieve the best possible ROI with email and...

  • Customer Success Manager

    4 months ago

    Ottawa, Canada Assent Compliance Full time

    Company Description Summary Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...

  • Customer Success Manager

    7 months ago

    Ottawa, Canada Assent Full time

    **Company Description** Summary** Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...

  • Customer Success Manager

    7 months ago

    Ottawa, Canada Assent Compliance Full time

    Company Description Summary Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...

  • Strategic Customer Success Professional

    4 weeks ago

    Ottawa, Ontario, Canada Assent Compliance Inc. Full time

    **Job Overview:**We are seeking a highly skilled Strategic Customer Success Professional to join our team at Assent Compliance Inc. This role will play an integral part in delivering exceptional service to our customers, ensuring their success and driving business growth.**Key Responsibilities:**Manage an assigned book of business, overseeing overall...

  • Digital Customer Success Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Moz, Inc. Full time

    Campaigner is a renowned brand, offering a comprehensive email and SMS marketing platform for businesses to engage their customers.**Estimated Salary: $60,000 - $80,000 per year**About the Role:This hybrid office-remote position, located in Ottawa, requires a skilled Customer Success Representative to be a key member of our dynamic team.The Customer Success...

  • Customer Success Manager

    3 weeks ago

    Ottawa, Canada Assent Compliance Full time

    Company Description Summary Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...

  • Corporate Customer Success Manager

    4 months ago

    Ottawa, Canada Assent Compliance Inc. Full time

    div>Job DescriptionCustomer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering...

  • Customer Success Manager

    6 months ago

    Ottawa, Canada Assent Full time

    Company Description Summary Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust...

  • Customer Success Business Operations Manager

    3 weeks ago

    Ottawa, Ontario, Canada Assent Compliance Full time

    Job DescriptionWe are seeking a Customer Success Business Operations Manager to join our team at Assent Compliance.About the RoleThis is a critical position that will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This...

  • Client Success Associate

    6 months ago

    Ottawa, Canada Optimize Health Full time

    **Who we are**: At Optimize Health, we believe that it's time to rethink brick-and-mortar-only healthcare visits. With our powerful combination of the leading platform technology, patient-friendly devices, and trusted support, we are pioneering how medical groups use technology and real-time data to treat patients' health outside the practice walls. As the...

  • Customer Success Strategist

    3 weeks ago

    Ottawa, Ontario, Canada Assent Compliance Inc. Full time

    At Assent Compliance Inc., we're dedicated to helping top-tier manufacturers navigate supply chain sustainability. As a Senior Manager of Customer Success, you'll oversee a team responsible for delivering exceptional customer experiences.About the RoleThis strategic leader will merge day-to-day operations with promoting an excellent customer engagement...

  • Customer Success Representative

    7 months ago

    Ottawa, Canada SKM Acquisitions Full time

    The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...

  • Manager, Customer Success

    8 months ago

    Ottawa, Canada Givecloud Full time

    Salary: Are you passionate about empowering nonprofit organizations and ensuring they thrive in achieving their missions? Givecloud, a leader in providing innovative solutions to nonprofits, is seeking a dedicated and skilled Manager, Customer Success to lead our Customer Success Advocate team. In this role, you'll be instrumental in guiding our team to...

  • Customer Success Manager

    1 month ago

    Ottawa, Canada ORBCOMM Full time

    **Join Us as Customer Success Manager (CSM)!** Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...

  • Customer Success Manager

    7 months ago

    Ottawa, Canada BT Full time

    **Location: Ottawa** **Remote with weekly travel to Montreal, Quebec** **Must be fluent in French** **Why this job matters** This role is a vital part of the management team for BT’s broader Global organization. You will work with our global top-notch customers to understand their business objectives and act as their trusted consultant and advisor in...