Customer Success Manager

3 weeks ago

Ottawa, Canada Jitterbit Full time

**Company Description**

Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations worldwide rely on Jitterbit’s experience and expertise to help them save time and money, while creating exceptional experiences, now and into the future.

The environment for this role is fast-paced, and will be in the corporate spotlight reflecting keen interest by the executive team and the Board of Directors. Team resources will be drawn from several other groups requiring the ability to succinctly and accurately outline the situation for prioritization purposes. A strong predictor of success for a CSM is the ability to coordinate the activities with multiple stakeholders.

**Performance Objectives**
- ** Get up to speed with Jitterbit processes and tools**: During the first 60 days learn and start using Jitterbit’s process to engage with customers and internal stakeholders/constituents. Including among other activities: how to prep and conduct an On-Boarding Kickoff, a Business Review, and Operational Review which are the following: reviewing what a customer has licensed and understand how the platform is used, document where customers are in their journeys, assess risk and define mitigation plans when necessary, and prepare, drive, and negotiate a handful of renewals.
- ** Manage a portfolio of strategic customers**: Engage with a portfolio of customers to understand what initiatives are key to their successes, how customers are organized, and drive toward becoming their trusted advisor. Drive a set of specific plans to ensure customers remain customers and earn the right to grow our footprint when and where possible.
- ** Review and understand the contractual agreements in place**: Drill down into the specifics of the different agreements executed over the years with his/her customers, extract and communicate what was agreed upon and compare to what is being used. As the relationship extends, present a coherent proposition aligned with customers’ needs and capture what is agreed upon into contractual documents.
- ** Collaborate with multiple parties**: Capture and communicate effectively with other Jitterbit teams in a virtual environment. Teams include partners, technical support, operations, engineering, marketing, sales, executives, and finance to fulfill customer expectations. Being accountable for activities related to driving toward customers’ success and holding others accountable to ensure deliverables are provided in a timely manner.
- ** Command of the Message**: Learn and be able to explain what Jitterbit does. Align how Jitterbit’s platform can help customers reach their objectives faster, more efficiently, and with less risk. Uncover new initiatives where Jitterbit could be used. Understand what Jitterbit offers, how it is used at existing customers, and how it could be used by his/her customers. Be able to outline the value proposition to existing and new players and tailor the message to the specific industry/domain of that customer.
- ** Manage Escalations**:When Jitterbit's environment does not respond in alignment with business or technical priorities of our customers manage the communication and drive toward a positive outcome.
- ** Assist in defining the strategy for an account**: Work collaboratively with Account Executives to help define and execute the strategy around an account. Research key customer initiatives to better understand their priorities and how Jitterbit can make a difference in their quest for success.
- ** Shift**: May vary based on territory assigned.

**Qualifications**
- 6+ years of customer success and or partner success experience
- Experience with collaborating with multiple parties to reach a desired outcome. This includes working with most departments within the organization as well as third parties such as partners contributing to a desired outcome.
- Background in reviewing contracts, negotiating, preparing proposals, and closing the loop on initiatives and programs are key to the success of the CSM.

LI-AK
**Additional Information** What You’ll Get**:

- Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
- Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
- Career development and mentorship
- A flexible, remote-friendly company with personality and heart

Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

  • Customer Success Manager

    1 month ago

    Ottawa, Canada ORBCOMM Full time

    **Join Us as Customer Success Manager (CSM)!** Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...

  • Customer Success Manager

    7 months ago

    Ottawa, Canada BT Full time

    **Location: Ottawa** **Remote with weekly travel to Montreal, Quebec** **Must be fluent in French** **Why this job matters** This role is a vital part of the management team for BT’s broader Global organization. You will work with our global top-notch customers to understand their business objectives and act as their trusted consultant and advisor in...

  • Customer Success Manager

    3 months ago

    Ottawa, Canada Produce8 Full time

    About Us! At Produce8, we think the future of work is digital, despite the location, but the tools and processes used to operate it are still analog and in-person. Work needs a re-think, and we're stepping in. _Our mission is to create a space where productivity is central and employee well-being comes first._ As a venture-backed startup launched out of...

  • Manager, Customer Success

    8 months ago

    Ottawa, Canada Givecloud Full time

    Salary: Are you passionate about empowering nonprofit organizations and ensuring they thrive in achieving their missions? Givecloud, a leader in providing innovative solutions to nonprofits, is seeking a dedicated and skilled Manager, Customer Success to lead our Customer Success Advocate team. In this role, you'll be instrumental in guiding our team to...

  • Customer Success Manager

    6 months ago

    Ottawa, Canada Knak Full time

    **Knak is a mission-driven company** Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is... **_ Empowering people to be creative._** That's why Knak exists. Oh, and we have a bit of fun while doing it,...

  • Customer Success Manager

    4 months ago

    Ottawa, Canada Assent Compliance Full time

    Company Description Summary Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...

  • Customer Success Manager

    7 months ago

    Ottawa, Canada Assent Full time

    **Company Description** Summary** Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...

  • Customer Success Manager

    7 months ago

    Ottawa, Canada Assent Compliance Full time

    Company Description Summary Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...

  • Customer Success Manager

    6 months ago

    Ottawa, Canada Benbria Full time

    (Hybrid - Kanata, ON) Benbria's mission is to help organizations be loved by their customers and employees alike. Benbria helps brands build meaningful relationships with customers and employees by collecting valuable insights, engaging in real-time, automating action, analyzing experiences and closing the loop on feedback. Benbria is a leader in Real-Time...

  • Customer Success Manager

    6 months ago

    Ottawa, Canada MASV Full time

    We are trusted by media professionals to deliver large copyrighted files and high-res assets faster than the competition. From broadcasters to post houses, to boutique agencies, in-house video teams, and more. Are you a proactive, results-driven individual with a passion for driving customer experience and revenue growth? MASV is seeking a dynamic Customer...

  • Customer Success Manager

    3 weeks ago

    Ottawa, Canada Assent Compliance Full time

    Company Description Summary Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...

  • Customer Success Manager

    3 months ago

    Ottawa, Canada Welbi Full time

    **About Welbi** At Welbi, we're improving the quality of life of older adults like our parents and grandparents. We do this by transforming the way front-line workers in senior living communities provide care to them every day. To learn more about us — how we started, the problems we solve, and how we are helping seniors live more fulfilled lives —...

  • Customer Success Manager

    6 months ago

    Ottawa, Canada Assent Full time

    Company Description Summary Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust...

  • Customer Success Manager

    6 months ago

    Ottawa, Canada Trellis Full time

    **About Trellis** Trellis is a B2B SaaS company that provides an AI-powered software platform for eCommerce merchants to generate more demand for their products. We use the latest advancements in artificial intelligence and automation to drive profitable sales for our clients. Our software platform currently supports marketplaces like Amazon and Google...

  • Csm - Customer Success Manager

    4 months ago

    Ottawa, Canada D & A Business Management Solutions Full time

    **ROLE DESCRIPTION** This is a full-time on-site role for a Customer Success Manager located in Ottawa, ON. The Customer Success Manager will be responsible for day-to-day tasks including ensuring customer satisfaction, analyzing customer needs, managing customer relationships, manage customer's renewals, manages add-ons and upgrades and ensuring customer...

  • Customer Success Account Manager

    6 months ago

    Ottawa, Canada Microsoft Full time

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...

  • Customer Success Manager

    6 months ago

    Ottawa, Canada net2phone Canada Full time

    **What we do.** We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. **Who we are.** Net2phone Canada is breaking down the pre-conceived barriers in Canadian...

  • Customer Success Account Manager

    7 months ago

    Ottawa, Canada Microsoft Full time

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...

  • Customer Success Account Manager

    6 months ago

    Ottawa, Canada Microsoft Canada Full time

    Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business...

  • IT Operations Manager

    2 weeks ago

    Ottawa, Ontario, Canada Manager – IT Full time

    We are seeking a highly skilled IT professional to lead our team's technology operations as an IT Operations Manager.About the RoleThis position is responsible for managing and maintaining the overall IT infrastructure, including End User IT Equipment setup and management. The successful candidate will provide timely IT support and resolve issues remotely...