ServiceNow Business Analyst

3 weeks ago

Toronto, Canada Lyons Consulting Group Full time

Job Description

:

This is an Equal Opportunity with excellent benefits.

 ServiceNow Business Analyst with HRSD module experience. Case Management required. 

Qualifications

Qualifications - 

The ServiceNow HRSD Functional Lead/SME Business Analyst participates and actively supports ServiceNow HRSD projects by preparing and leading client workshops for all HRSD subject areas, providing demos of the OOB HRSD modules, mapping client existing HR processes to ServiceNow HRSD capabilities to provide automation and replace manual workflows. Specifically for this role, the HRSD ServiceNow is a critical resource who needs to be able to demonstrate the value of the HRSD module with HR leaders and be able to translate business outcomes into technical requirements 

What You Bring:
Required: 

·Consulting experience in collecting requirements, crafting user stories, conducting demos, mapping client HR processes to ServiceNow HRSD capabilities and specific HR modules within HRSD and sharing standard processes from past projects on how other clients have met the HR challenges using ServiceNow HRSD module

·Experience in leading Client workshops with leaders across HR business units

·Experience creating HRSD workshops decks and HRSD workbooks for the client to be able to fill out requirements post workshops

·Ability to listen, interpret, strategize and consult on HR processes and map them to HRSD capabilities and solutions

·Excellent interpersonal and communication skills and customer centric approach to work

Preferred

·Demonstrated experience in leading Case Management workstream on a Global HR project.

·HRSD SME: conducting workshops, collecting requirements and crafting stories.

·Validated experience in deploying at least two global implementation of ServiceNow HR Service Delivery.(HRSD)

·HRSD Suite Certification

 Bonus Points

·Proficient in leading deployment of EC PRO

·Experience in being a People Manager for both senior and junior technical resources, or experience in acting a mentor to an extended team

Job

:Business Analyst

Schedule

:Full-time

Primary Location

:CA-ON-Toronto

Other Locations

:CA-ON-Toronto, CA-ON-Mississauga

Organization

:CIS CAN P&C

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