ServiceNow Data Analyst

3 weeks ago

Toronto, Canada Resonaite Full time

Our client in the public sector is looking for a contract based ServiceNow data analyst and developer.


Location: Hybrid Toronto

Duration: 6 months + 6 months ext


Responsibilities

  • Designs and develops comprehensive reports, dashboards, and analytics within the ServiceNow platform to provide insights into key ITSM metrics and performance indicators.
  • Assess the cleanliness, accuracy, and completeness of data within the ServiceNow platform, identifying and addressing data quality issues as needed.
  • Develop and implement data cleansing and standardization processes to ensure consistent and reliable data across the ServiceNow platform.
  • Support establishment of data governance policies, standards, and procedures to maintain the integrity and security of data within the ServiceNow platform.
  • Assist in data integration projects, ensuring seamless data flow between ServiceNow and other systems.
  • Support data migration initiatives, validating and transforming data as needed.
  • Develop workflows and forms of various complexity (ranging from simple to complex) as required.


Qualifications

  • 5+ years of experience in data analysis, reporting, and visualization.
  • 2+ years experience in ServiceNow ITSM and ITAM experience.
  • Experience in development of ServiceNow workflows and forms of various complexity (ranging from simple to complex) as required
  • Proficient in ServiceNow reporting and analytics capabilities, including Performance Analytics and Reporting APIs.
  • Proficiency in data analysis tools and technologies, such as SQL, MicroStrategy, Power BI, Tableau, or similar.
  • Experience with data cleansing, harmonization, standardization, and quality assessment techniques.
  • Experience optimizing the performance of data-related processes within ServiceNow.

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