ServiceNow Data Analyst
3 weeks ago
Our client in the public sector is looking for a contract based ServiceNow data analyst and developer.
Location: Hybrid Toronto
Duration: 6 months + 6 months ext
Responsibilities
- Designs and develops comprehensive reports, dashboards, and analytics within the ServiceNow platform to provide insights into key ITSM metrics and performance indicators.
- Assess the cleanliness, accuracy, and completeness of data within the ServiceNow platform, identifying and addressing data quality issues as needed.
- Develop and implement data cleansing and standardization processes to ensure consistent and reliable data across the ServiceNow platform.
- Support establishment of data governance policies, standards, and procedures to maintain the integrity and security of data within the ServiceNow platform.
- Assist in data integration projects, ensuring seamless data flow between ServiceNow and other systems.
- Support data migration initiatives, validating and transforming data as needed.
- Develop workflows and forms of various complexity (ranging from simple to complex) as required.
Qualifications
- 5+ years of experience in data analysis, reporting, and visualization.
- 2+ years experience in ServiceNow ITSM and ITAM experience.
- Experience in development of ServiceNow workflows and forms of various complexity (ranging from simple to complex) as required
- Proficient in ServiceNow reporting and analytics capabilities, including Performance Analytics and Reporting APIs.
- Proficiency in data analysis tools and technologies, such as SQL, MicroStrategy, Power BI, Tableau, or similar.
- Experience with data cleansing, harmonization, standardization, and quality assessment techniques.
- Experience optimizing the performance of data-related processes within ServiceNow.
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