Transcription Services Manager, Court Services
2 days ago
What you'll do:
Oversee and direct Court Services Transcription services team Manage transcription environment to balance workload among staff and manage tasks so that service levels and deadlines are met Maintain a consistent and proactive dialogue with management to ensure proper planning and installation of additional resources, as necessary Liaise with various stakeholders to ensure proper distribution, calibration, and resolution of subcontractor feedback Build and maintain relationships with and provide support to reporters, transcriptionists, agencies, and all other outside vendors, as applicable, by creating a sense of community and imparting value Analysis of departmental improvement needs and opportunities Develop, plan, and implement initiatives to meet short- and long-range goals Contribute information, perspective, and recommendations to strategic plans and reviews Effectively communicate and document department procedures and policies Collaborate and communicate with other department managers regarding changes, strategies, and challenges to best meet company strategies and goals Foster a cooperative and inclusive environment within and across teams Act as expert resource regarding reporting-related transcription quality standards, requirements, and developmentWho you are:
5+ years of related experience Experience managing teams in a hybrid and/or remote environment Proficient with style/format provisions of the BC Court Transcription Manual for provincial, supreme and appeal court proceedings Extensive experience preparing appeal transcripts, books, factums and briefs for the BC Court of Appeal Experience with Hightail and/or ipSwitch for audio file transfer Strong vocabulary and research skills specific to case law citations Experience preparing rulings and reasons for judgment for the BC Supreme Court Enhanced Provincial (British Columbia) Security Screening will be required. JUSTIN/ CEIS Thrive in a fast-paced work environment with competing and often complex priorities Experience assigning large volumes of work to independent contractors Experience working collaboratively with Court Clerks, Justices of the Peace, Sheriffs, Judges, Registry Clerks, Lawyers and members of the public to ensure accessibility to the justice system Experience with delivering exceptional customer service. Expert level Word and Adobe Acrobat Pro skills Previous experience working with BC Courts A2A (electronic court system for official transcripts) Must possess excellent written and verbal communication skills Customer service oriented with strong interpersonal skills Dedicated professional with the ability to respond to requests promptly and accurately Must be detail oriented, organized and be able to multi-task Proactive and motivated with strong problem solving and follow up skills Must be able to work both independently and with a teamBenefits:
Competitive compensation and total rewards package Extended health coverage that includes medical, dental and vision benefits Hybrid or remote work structure (depending on business needs) Paid Time Off 3 personal/float days Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more) Matched RRSP to help you save for your future Learning and development opportunities to advance both personally and professionally Veritext Summer Camp – a fun-filled culture building and learning experience Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and moreVeritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future.
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Vancouver, Canada Veritext Legal Solutions Full timeOverview: Providing our clients with exceptional service is the foundation of our business. The Transcription Services Specialist, Court Services, plays a pivotal role in managing all aspects of preparing appeal transcripts and briefs for the provincial Court of Appeal. What you'll do: Preparing appeal transcripts, books, factums and briefs for the...
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Vancouver, British Columbia, Canada Veritext Legal Solutions Full timeJob SummaryWe are seeking a highly skilled Transcription Services Specialist, Court Services to join our team at Veritext Legal Solutions. As a key member of our team, you will play a pivotal role in managing all aspects of preparing appeal transcripts and briefs for the provincial Court of Appeal.Key ResponsibilitiesPrepare appeal transcripts, books,...
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Vancouver, British Columbia, Canada Veritext Legal Solutions Full timeJob SummaryWe are seeking a highly skilled Transcription Services Specialist, Court Services to join our team at Veritext Legal Solutions. As a key member of our team, you will play a pivotal role in managing all aspects of preparing appeal transcripts and briefs for the provincial Court of Appeal.Key ResponsibilitiesPrepare appeal transcripts, books,...
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