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Transcription Services Manager
2 months ago
We are seeking a highly skilled and experienced Transcription Services Manager to join our team at Veritext Legal Solutions. As a key member of our Court Services team, you will be responsible for overseeing the production of high-quality legal transcripts from court reporters and transcriptionists.
Key Responsibilities- Manage and direct a team of transcriptionists and court reporters to ensure timely and accurate delivery of transcripts.
- Develop and implement quality control processes to ensure transcripts meet the highest standards of accuracy and quality.
- Collaborate with stakeholders to ensure seamless communication and coordination of transcription services.
- Build and maintain relationships with court reporters, transcriptionists, and other external vendors to ensure a high level of service and support.
- Analyze departmental performance and identify opportunities for improvement to drive business growth and excellence.
- Develop and implement initiatives to meet short- and long-term goals, including process improvements and training programs.
- Provide expert guidance and support to team members on transcription-related quality standards, requirements, and best practices.
- 5+ years of experience in transcription services, preferably in a court reporting or legal transcription environment.
- Proven track record of managing teams and leading projects to achieve high-quality results.
- Strong knowledge of transcription quality standards, including the BC Court Transcription Manual.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Ability to work in a fast-paced environment with competing priorities and deadlines.
- Experience with transcription software and technology, including Hightail and ipSwitch.
- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
