Reservations/revenue Manager

3 weeks ago

Vancouver, Canada Georgian Court Hotel Full time

**Reservations Manager**

The Georgian Court Hotel is a newly renovated boutique hotel that blends modern elegance with timeless style. Our 4 star property features 180 spacious and contemporary guestrooms, including the renowned _Orchid Floor_, our Ladies’ preferred floor. We are situated within the excitement of downtown Vancouver just steps from Rogers Arena and BC Place Stadium.

The team at the Georgian Court Hotel takes pride in providing a high level of personalized service to our guests, as we strive for their satisfaction. We are seeking a dynamic, motivated and results driven **Reservations Manager** to join us.

**Responsibilities**:

- Answer incoming reservation calls in a friendly, professional and efficient manner while having a high successful conversion rate
- Ensure that group blocks and individual reservations are entered and maintained in an accurate and timely manner and reflected in the property management system. Follow up on advance deposits and payment methods, analyze pickup and cut off periods and responds accordingly
- Review future reservations and ensure that all reservations have been processed accurately
- Ensure that all Agents have the necessary knowledge, including but not limited to, room inventory, hotel rate structure, group and VIP arrivals, promotions and packages.
- Implement rate changes and stop sell dates, manage room availability, and monitor demand in all distribution channels.
- Capable of analyzing data and preparing daily, weekly and monthly forecast reports
- Ensure that rate guidelines are followed and upselling procedures are consistently practiced
- Ensure adherence to procedures for hotel accounting, credit control, and handling of financial transactions
- Responds promptly and in a friendly manner to guest requests and follows up to ensure guest satisfaction
- Exceptional at building relationships with clients, guests, travel agents and various hotel partners
- Stays on top of trends in order to be proactive and assists in implementing new strategies for improvement
- Provide a professional image at all times through appearance and dress.
- Follow company policies and procedures and is able to effectively communicate them to team
- Other duties as assigned by supervisor or management in the event of changes in business needs

**Qualifications**:

- Reservations or Guest Services experience
- Excellent reading and written skills as these abilities are used often in reviewing and compiling guest registration and reservation information.
- Maintains accuracy, positive attitude and an open mind in the event of changes in business needs, conditions or work responsibilities
- Excellent mathematical skills such as profit/loss concepts, percentages and variances
- Highly focused, organized, detail oriented and excellent time management skills
- Strong problem solving, reasoning, motivating and training abilities.
- Able to lead the team to achieve the Hotel’s vision and goals
- Knowledge of Opera PMS is strongly preferred
- Enthusiastic and passionate about the hospitality industry
- Positive, friendly and energetic team player who enjoys assisting guests, clients and fellow employees

**Job Types**: Full-time, Permanent

Pay: $48,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

**Experience**:

- Reservations: 3 years (required)

Work Location: In person

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