Sea Logistics Customer Care Specialist

4 months ago


Québec City, Canada Kuehne+Nagel Full time
JOB DESCRIPTION Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Quebec site is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team.

Your Role

This is a customer focused role that requires the ability to build and develop long-term partnerships with all our internal and externalpartners, along with the keen ability to listen, communicate, transfer information, handle customers' inquiries and provide solutions.

Your Responsibilities

You will be responsible for customer care and satisfaction by providing proactive advice and consultancy Learn customers' business and needs to support their business goals by creating clear, open communication channels Promote pro-active and consistent engagement with the Operational Care Centre (OCC) to transition customer information for flawless operations execution Ensure quality of information transition to the OCC to reflect the level of quality each new customer expects from a premier organization Ensure that the experience during implementation is designed around the customers' business and day-to-day realities Understand standard specific shipping requirements and consistently offer best solutions but be quick to adapt to changes that may arise and affect "normal" shipping patterns Efficiently facilitate your customers ability to obtain quotes for any business mode that is the best fit for that particular shipment Document communication rules of engagement that are led by the customer in defining the relationship but always ensure that we hold up our part of the partnership Facilitate solutions with appropriate counterparts, follow up consistently (internally and externally), document issues to create a 360 degree view of the customer with the ultimate goal to turn a negative experience into a positive experience for the customer Become the resource of timely and relevant information that may impact customers' business to adjust planning, budgets, etc., to mitigate their risk Guide customers through Kuehne+Nagel on-line tools that support their goals (.. efficiency, planning, visibility) You will document, investigate and resolve customer concerns in a timely fashion Ensure that all GXP training is completed and all Pharmaceutical shipments are handled based on GXP requirements and compliance. Understand and adhere to Kuehne+Nagel QSHE processes and requirements as stipulated in SOP/WI.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Your Skills and Experiences

Bachelor’s degree in supply chain management or similar field 3+ years of Sea Logistics Imports and Freight Forwarding experience Bilingual in French and English is a must Excellent communication skills (both oral and written) Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel) Dangerous Goods Regulations (DGR), CIFFA I + II certificates is considered an asset;

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. Here is what else you get from us: We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID

  • Québec, Quebec, Canada Kuehne+Nagel Full time

    About the RoleThis is a customer-focused position that requires the ability to build and develop long-term partnerships with internal and external partners, as well as the keen ability to listen, communicate, transfer information, handle customers' inquiries, and provide solutions.Key ResponsibilitiesProvide proactive advice and consultancy to ensure...


  • Québec, Quebec, Canada Kuehne+Nagel Full time

    About the RoleThis is a customer-focused position that requires the ability to build and develop long-term partnerships with internal and external stakeholders. The successful candidate will have excellent communication skills, both oral and written, and be able to listen, communicate, and transfer information effectively.Key ResponsibilitiesProvide...


  • Québec, Quebec, Canada Kuehne+Nagel Full time

    About the RoleThis is a customer-focused position that requires the ability to build and develop long-term partnerships with internal and external partners, as well as the ability to listen, communicate, transfer information, handle customer inquiries, and provide solutions.Key ResponsibilitiesProvide proactive advice and consultancy to ensure customer...


  • Québec, Quebec, Canada Kuehne+Nagel Full time

    About This RoleWe are seeking a highly skilled Sea Logistics Customer Care Specialist to join our team at Kuehne+Nagel. As a key member of our Sea Logistics team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesThe successful candidate will be responsible for:Providing proactive advice and...


  • Québec, Quebec, Canada UniUni Logistics Full time

    At UniUni Logistics, we're on a mission to elevate and streamline fulfillment services in Canada.We're not just another courier service - we're a team of dedicated professionals working together to meet customers' demanding expectations.We believe that our employees are the backbone of our success, which is why we offer exciting opportunities for career...


  • Québec, Quebec, Canada Kuehne+Nagel Full time

    About the RoleThis is a customer-focused position that requires the ability to build and develop long-term partnerships with internal and external partners, as well as the ability to listen, communicate, and provide solutions to customers.Key ResponsibilitiesProvide proactive advice and consultancy to customers to ensure their satisfaction and loyalty.Learn...


  • Québec, Quebec, Canada Kuehne+Nagel Full time

    Unlock Your Potential in Sea LogisticsWe are seeking a highly skilled International Logistics Operations Coordinator to join our team at Kuehne+Nagel. This exciting opportunity will allow you to build and develop long-term partnerships with internal and external stakeholders, leveraging your exceptional communication and problem-solving skills.About the...


  • Quebec City, Canada Eddyfi Technologies Full time

    **Your daily life**: Are you ready for a challenge in the world of high technology? We would be thrilled to have you on board! Eddyfi Technologies is seeking an International Logistics Specialist to join the team. **In this role you will**: As a key resource, you will be the reference person for international logistics (import/export). In this important...


  • Quebec City, Canada Eddyfi Technologies Full time

    **JOB TITLE**: International Logistics Specialist **REPORTS TO**: Director, Procurement and Logistics **DIVISION**: Head Office in Quebec **Your daily life**: Are you ready for a challenge in the world of high technology? We would be thrilled to have you on board! Eddyfi Technologies is seeking an International Logistics Specialist to join the team. **In...

  • Logistics Associate

    4 weeks ago


    Québec, Quebec, Canada RONA Full time

    RONA is a leader in the Canadian retail industry, with over 22,000 employees dedicated to helping customers bring their projects to life. As a Logistics Associate - Customer Service Specialist, you will play a critical role in ensuring the smooth delivery of orders to our valued customers.Company Overview: RONA is a Canadian retail company with a rich...


  • Québec, Canada Amilia Full time

    **Who we are**: Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**:We provide an eCommerce platform for activities and...


  • Québec, Quebec, Canada NAPA Full time

    Company OverviewNAPA is a dynamic and growing company that values its employees and customers. We are committed to providing excellent service and opportunities for growth and development.Salary$45,000 - $60,000 per year, based on qualifications and experience.Job DescriptionAs a Logistics Delivery Specialist, you will be responsible for delivering parts and...

  • Logistics Coordinator

    6 months ago


    Québec City, Canada CB Canada Full time

    Logistics Coordinator –Competitive Salary – Dollard-des-Ormeaux, QC The Role Are you an experienced Logistics Coordinator looking to take the next step in your career? If so, we have an exciting new challenge for you. We are a recognized leader in global food supply chain integrity management, looking to appoint a Logistics Coordinator to join our...


  • Quebec City, Canada Lineage Logistics Full time

    Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner. **KEY DUTIES AND RESPONSIBILITIES**: - Invoice and verify accounts accurately and in a timely manner - Verify inbound receipts for accuracy - Develop and maintain customer relationships in a...


  • Québec, Quebec, Canada TalentWorldGroup Full time

    Job Title: Pharmaceutical Customer Care SpecialistJob Summary: We are seeking a highly skilled customer care professional to join our team. As a Pharmaceutical Customer Care Specialist, you will be the first point of contact for customers regarding order management, product and service complaints, adverse events, and general inquiries.Key...


  • Quebec City, Canada Hitachi Energy Full time

    Hitachi Energy is looking for a customer success specialist to provide superior external customer service and coordinate with relevant resources to increase customer satisfaction. **Responsabilities**: - Single point of contact for customers “the voice of the customer” for all post-order transactions. Develop a knowledge of the customer; identify and...


  • Québec, Quebec, Canada Proforce Personnel Full time

    Job SummaryWe are seeking an experienced Logistics Operations Specialist to join our team at Proforce Personnel. In this role, you will be responsible for coordinating the flow of goods and materials from one place to another.ResponsibilitiesActual Costing: Analyze and calculate costs associated with logistics operations.Approving Bookings: Verify and...


  • Québec, Quebec, Canada EightSix Network Full time

    Job Title: Customer Logistics ManagerJob Summary:We are seeking a highly skilled Customer Logistics Manager to join our team at EightSix Network. As a key member of our logistics team, you will be responsible for developing and managing KPIs that speak to service, missed opportunities, growth, and profitability.Responsibilities:1. Key Elements:Develop and...


  • King City, Ontario, Canada Spectrum Health Care Full time

    Job Title: Personal Support Worker - Patient Care SpecialistAt Spectrum Health Care, we are seeking a skilled Personal Support Worker - Patient Care Specialist to join our team. As a key member of our healthcare team, you will provide exceptional patient care and support with activities of daily living.Responsibilities:Provide personal care and assistance...


  • Quebec City, Canada EightSix Network Full time

    Job Description Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speak your language and work in your...