Contact Center Rep

5 months ago

Victoria, Canada Maricopa Community Colleges Full time

Hourly Rate

$ /per hour

Not Eligible for Benefits

This is a part-time, temporary position not eligible for benefits.

Work Schedule

Up to hours per week

Maricopa Summary

Campus Statement

Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 7,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community. 

We are seeking to attract academically and culturally diverse staff and faculty who possess a strong commitment to teaching, learning, and student success. We encourage all in our college community to contribute to and shape the direction of SCC's social justice, inclusivity, and equity strategies.

At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences.

Job Summary

Scottsdale Community College has an immediate need to hire four (4) highly motivated part-time employees for a 3-month project (August, September, October 2024).

The Contact Center Representative will provide a range of support service functions within the SCC Contact Center.Encourage and assist new and prospective students through the Enrollment Process.Assist with all aspects of using the website, self-service functions, and applying for financial aid (FAFSA).Participate in enrollment and retention campaigns to prospective and continuing students via phone, chat, messaging, email, and in-person.Utilize Student Information System & designated tracking software.

Utilizes a wide knowledge base of campus/district policies and procedures in this fast-paced, high-volume environment to assist students, parents, colleagues regarding the various student services functions.Position works with all populations including current students, returning students, high school students in designated campus programs, and students from diverse social and cultural backgrounds along with a diverse population of administrators, faculty, and staff.

Minimum Qualifications

High School Diploma or GED

Desired Qualifications

Customer Service/Contact Center experience in an educational setting or other high volume environment Basic computer skills including experience with data entry, databases, Customer Relationship Management (CRM) Systems, student Information systems, Microsoft Office and/or Google Docs  Effective oral and written communication skills and ability to demonstrate attention to detail Demonstrated experience assisting customers in using online resources Ability to work independently and prioritize duties on a daily basis

Special Working Conditions

On-campus/In person positions (remote work not available)  May require prolonged periods of viewing a computer screen

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