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Store Experience and Services Manager
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Vaughan, Ontario, Canada Sephora Full timeAbout the RoleWe are seeking a highly skilled and experienced Store Experience and Services Manager to join our team at Sephora Canada. As a key member of our retail leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and developing high-performing teams.Key ResponsibilitiesTraining and Development:...
Stage Experience and Services Manager, Stores
4 months ago
Vaughan, ON, CA, L4L 9K5
At Sephora Canada, were passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
Training & Development. Execute Beauty Advisor training for all new hires as well as for existing Beauty Advisors. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible. Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephoras client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Client Experience Lead (CEL) within the store. Engage with Beauty Advisors and clients on-stage whenever possible. Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the stores hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates. Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the Beauty Advisors are aligned with each. Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
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Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.
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